Jenna Bora
Burlington
Summary
Dynamic customer service professional with extensive experience at AdaptHealth, excelling in complaint resolution and fostering customer loyalty. Proven ability in data entry and active listening, enhancing operational efficiency. Recognized for maintaining professionalism under pressure while ensuring accurate medication handling and support in pharmacy settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AdaptHealth
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and efficiency, resulting in increased loyalty and repeat business.
- Answered a high volume of phone calls with patience and ease, directing questions to supervisors when needed.
- Responded to customer requests for products, services, and company information.
Certified Pharmacy Technician
Hannaford Supermarket & Pharmacy
10.2023 - 05.2024
- Assisted new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from phone and in store customers as well as healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Technician
CVS Healthcare
10.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Walgreens
02.2020 - 10.2021
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Bachelor of Arts - Psychology
Johnson State College
Johnson05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Customer relations
- Complaint handling
Timeline
Customer Service Representative
AdaptHealth
05.2024 - Current
Certified Pharmacy Technician
Hannaford Supermarket & Pharmacy
10.2023 - 05.2024
Pharmacy Technician
CVS Healthcare
10.2021 - 09.2023
Pharmacy Technician
Walgreens
02.2020 - 10.2021
Bachelor of Arts - Psychology
Johnson State College
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