Jenna H. Bosgraaf
Wichita
Summary
Experienced customer support professional with a strong background in delivering exceptional service. Demonstrated ability to efficiently resolve issues while consistently maintaining high customer satisfaction. Proficient in communication, problem-solving, and collaborating with teams. Recognized for adaptability and a strong focus on achieving results. Ready to leverage skills and expertise to excel in providing outstanding customer support.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
United States Postal Service
07.2024 - Current
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Met customer call guidelines for service levels, handle time and productivity.
Patient Access Registrar
R1
05.2023 - 06.2024
- Company Overview: Patient Access Registrar (ER)
- Check all patients and ambulances in to the Emergency Room
- Fill doctor orders to admit patients into the hospital
- Collect patient demographics and register them in a timely manner
- Knowledge of the medical database system the hospital uses
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Answering phone calls and transferring them to the appropriate department
- Knowledge of HIPAA practices
- Proper execution of Emergency Medical Treatment and Labor Act (EMTALA)
- Collect payments and have patients fill out proper paperwork at time of checkout
- Patient Access Registrar (ER)
Environmental Services Housekeeper
Touch Point
02.2023 - 05.2023
- Properly clean and sanitize patient rooms, nurse stations, and operating rooms
- Create a clean and welcoming environment for current and incoming patients
- Clean and sanitize all infectious disease rooms in a timely fashion
- Accurately follow and execute the ten step cleaning process for all patient rooms in a timely manner.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CSR/Delivery Driver Captain
Domino's Pizza
05.2021 - 08.2022
- Distributed pizzas and related products by driving a vehicle.
- Pick up pizzas from the franchise, load pizza containers and deliver orders.
- Familiar with the routes and shortcuts to reach their destination quickly.
- Handled paperwork, such as obtaining a recipient's signature, when a pizza was delivered.
- Collected payments at the premises of customer(s) and placed in drop box with 100% accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Supervisor
Qdoba
10.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
No Degree - Biology Education
Fort Hays State University
Hays, KSSkills
- Organization
- Call center experience
- Customer service
- Time management
- Decision-making
- Team leadership
- Complex Problem-solving
- Staff management
- Task delegation
- Conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPaid sick leave401k matchTimeline
Customer Care Agent
United States Postal Service
07.2024 - Current
Patient Access Registrar
R1
05.2023 - 06.2024
Environmental Services Housekeeper
Touch Point
02.2023 - 05.2023
CSR/Delivery Driver Captain
Domino's Pizza
05.2021 - 08.2022
Shift Supervisor
Qdoba
10.2019 - 04.2021
No Degree - Biology Education
Fort Hays State University
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