Jenna Bowers
Glade Spring,VA
Summary
Skilled in animal care and sanitation protocols, I significantly enhanced pet health and client satisfaction at VCA Hospitals. My empathetic approach to animal behavior and expertise in medical records management have been pivotal in achieving efficient operations and fostering strong client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Kennel Assistant
VCA Hospitals
06.2019 - Current
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Veterinary Assistant/Receptionist
Glade Spring Veterinary Clinic
05.2014 - 06.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
Pet Groomer
Glade Pet Grooming
05.2006 - 05.2014
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Achieved faster turnaround times without sacrificing quality using time management skills.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
Holston High-school
Associate Of Applied Science - Police Science
Virginia Highlands Community College
Abingdon, VA05.2007
Skills
- Animal Care
- Patience with Animals
- Empathy for Animals
- Animal Behavior
- Appointment Scheduling
- Exercising and playing
- Nutritious Feeding
- Specimen Collection
- Basic training
- Medical Records Management
- Sanitation protocols
- Safety Monitoring
Certification
Certificate in Corrections
Timeline
Kennel Assistant
VCA Hospitals
06.2019 - Current
Veterinary Assistant/Receptionist
Glade Spring Veterinary Clinic
05.2014 - 06.2019
Pet Groomer
Glade Pet Grooming
05.2006 - 05.2014
Holston High-school
Associate Of Applied Science - Police Science
Virginia Highlands Community College