Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Boylan

Portland,CT

Summary

Adaptable professional with a proven ability to quickly learn and excel in new environments. Demonstrates strong performance in high-pressure situations while maintaining a focus on quality care. Committed to delivering exceptional service and support to others, ensuring optimal outcomes in all tasks. Thrives in fast-paced settings, consistently contributing to team success and client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CNA

Complete Care at Harrington Court
Colchester , CT
06.2024 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Reported changes in patient conditions to registered nurse or physician.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Assisted residents in preparing for activities and social programs.

Waitress/Bartender

Leon's of Westbrook
Westbrook , CT
04.2022 - 05.2025
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Developed positive relationships with regular customers through friendly conversation.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.

  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Processed payments accurately and efficiently with POS system.

Front End Runner

Shoprite Store
Clinton, CT
08.2020 - 03.2023
  • Organized the storeroom to ensure a safe working environment.
  • Resolved customer complaints in a courteous and professional manner.
  • Greeted customers and provided excellent customer service.
  • Provided assistance to customers when necessary by answering questions or providing product information.
  • Handled cash transactions accurately and securely according to company procedures.
  • Handled all of the front-end cashiers to ensure they were doing their job correctly.
  • Helping solve customer issues in a timely manner.

Education

High School Diploma -

The Morgan High School
Clinton, CT
06-2022

Skills

  • Patient care
  • Patient observation
  • Time management
  • Effective communication
  • Empathy in care
  • Emotional support
  • Critical thinking
  • Active listening
  • Attention to detail

Certification

  • CNA Certification

Timeline

CNA

Complete Care at Harrington Court
06.2024 - Current

Waitress/Bartender

Leon's of Westbrook
04.2022 - 05.2025

Front End Runner

Shoprite Store
08.2020 - 03.2023

High School Diploma -

The Morgan High School

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