Jenna Bradley
Chicago,IL
Summary
Detail-oriented customer care representative skilled in time management and organizational skills. Experienced in onboarding new staff and maintaining accurate records, ready to leverage expertise in driving customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Southern Bank
11.2021 - 06.2026
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in onboarding new team members, sharing best practices and procedures.
- Developed and implemented process improvements to enhance customer satisfaction.
Server
Carolinas
03.2018 - 11.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma -
Three Rivers College
Poplar Bluff, MO05-2028
Skills
- Customer service
- Inbound customer service
- Problem resolution
- Relationship building
- Appointment scheduling
- Time management
- Multitasking and organization
Timeline
Customer Care Representative
Southern Bank
11.2021 - 06.2026
Server
Carolinas
03.2018 - 11.2021
High School Diploma -
Three Rivers College