Jenna Brambilla
Mikana,WI
Summary
I am a hardworking, detail oriented, loyal worker. I love working with people. I thrive working individually, but also work well in a group environment. I enjoy multi-tasking, and always try to find something to fill time. I have over eight years of restaurant experience in a family and banquet serving atmosphere. Along with over eight combined years of customer service in a retail and restaurant setting that include sales experience and managerial experience in storefront setting as well.
Overview
19
19
years of professional experience
Work History
Bartender, Server, Supervisor
Fire Away Roadhouse And Rest Camp
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Work special events such as comedy shows or other events within our banquet space.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Chiropractic Office Assistant
Blue Hills Chiropractic
08.2022 - 03.2023
- Managed financial transactions accurately, reconciling day-to-day receipts from adjustments or supplements.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Handled front desk responsibilities such as answering the phone, checking patients in, scheduling or rescheduling, and other transactions with patients care plans as needed.
- Ensured the traffic in and out of the clinic was under control with incoming and outgoing patients with the open adjustments within the clinic.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
Cashier/Retail Sales Associate
The Bean Sprout
06.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Folded, Organized, and put out new merchandise daily.
- Maintained accurate recordings for customers consigner accounts.
Receiving Associate/Back Room Associate and Furniture and Electronics Department
St Vincent De Paul Thrift Store
10.2018 - 06.2021
- Greeting customers who are dropping off donations, helping them unload, and bringing boxes and bags inside the building
- Going through donations and placing them in the proper place in the back room where the department heads will clean and price items for their departments
- Help to load furniture or other items customers need assistance getting into vehicles
- Cleaning and pricing of furniture, pet supplies, auto supplies, and electronics
- Organizing main sales floor for furniture and electronics and putting cleaned and priced product out daily.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
Server/Bartender/Host/Cashier/Delivery Driver/Busser/Server/Expo/Food Runner
Pizza Luce
01.2010 - 01.2018
- Effectively communicate with customers, and find the right items for them to order, and ensure satisfaction
- Pour craft beers, mix specialty cocktails, and maintain satisfaction among guests at and around the bar area
- Seat Guests, help deliver food to tables, keep tables set, clean and organized
- Assist servers with drink orders
- Drive to deliver food to customers, take pick-up, delivery orders, and reservation phone calls
- Cash register operations, and daily side-work and food portioning or sauces, desserts, and pizza toppings
- Expo food from oven, cut pizzas, prepare dishes to be served to customers.
Cashier
University of Minnesota Duluth-Glensheen Mansion
09.2007 - 01.2010
- Helped customers by answering questions they had about the mansion and its history, and about their tour
- Sold products in the gift store, managed money
- Also helped tour guides make sure their tours would leave on time, and all customers were on the appropriate tour.
Cashier
Blockbuster
06.2007 - 08.2007
- Helped customers locate movies, look up movie titles, and help check customers out using cash register
- Helped start new accounts for renting, answered phone calls, and helped with inventory.
Impact Team Member
Abercrombie kids
11.2006 - 07.2007
- Worked in the stockroom and ran hourly sales reports to show what was sold, then found items in stockroom and prepared them to go back on sales floor
- Security censored shipment by putting a sensor tag on each item in shipment box.
Receptionist
Brambilla’s Lease Systems, Inc.
06.2006 - 09.2006
- Performed regular office duties such as computer spreadsheet work, producing word documents, answering phone, and helping customers with questions
- Filled out all lease paperwork in a timely fashion, updated files, and helped out all salesman with any paperwork.
Product Specialist
Circuit City
09.2005 - 04.2006
- Answered customer questions about products such as Ipods, video games, and other electronics
- Used cash register to help check out customers, and worked at customer service desk when needed.
Education
High School Diploma -
Hopkins High School
Communication Major - Working Towards Associates Degree-did Not Complete
University of Minnesota Duluth
Duluth, MN01.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team player attitude
- Engaging personality
- Patience and Tolerance
- Over 15 years of sales and hospitality experience
References
- Nancy, St Vincent De Paul, Rice Lake, WI, (715) 234-7003, Back Room Manager/Direct Manager
- Ashley Mattson, Pizza Luce, Hopkins, MN, (952) 767-0854, Bar Manager
- Sally French, Pizza Luce, Hopkins, MN, (952) 767-0854, Front of House Manager
Timeline
Chiropractic Office Assistant
Blue Hills Chiropractic
08.2022 - 03.2023
Bartender, Server, Supervisor
Fire Away Roadhouse And Rest Camp
02.2022 - Current
Cashier/Retail Sales Associate
The Bean Sprout
06.2021 - 10.2021
Receiving Associate/Back Room Associate and Furniture and Electronics Department
St Vincent De Paul Thrift Store
10.2018 - 06.2021
Server/Bartender/Host/Cashier/Delivery Driver/Busser/Server/Expo/Food Runner
Pizza Luce
01.2010 - 01.2018
Cashier
University of Minnesota Duluth-Glensheen Mansion
09.2007 - 01.2010
Cashier
Blockbuster
06.2007 - 08.2007
Impact Team Member
Abercrombie kids
11.2006 - 07.2007
Receptionist
Brambilla’s Lease Systems, Inc.
06.2006 - 09.2006
Product Specialist
Circuit City
09.2005 - 04.2006
High School Diploma -
Hopkins High School
Communication Major - Working Towards Associates Degree-did Not Complete
University of Minnesota Duluth
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