Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Brown

Apopka

Summary

Dynamic leader with a proven track record at Morgan & Morgan Law Firm, enhancing operational efficiency and fostering strong team dynamics. Skilled in operations management and motivational attitude, I've driven continuous improvement initiatives, significantly boosting team productivity. Expert in developing customer relationships and managing diverse teams, I excel in strategic planning and problem-solving, ensuring alignment with company objectives.

Overview

4
4
years of professional experience

Work History

Operations Lead

Morgan & Morgan Law Firm
08.2023 - 12.2024
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Planned operations and activities, and led projects.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Recruited and trained Number new employees in Year.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Client Experience Manager

Morgan & Morgan Law Firm
04.2023 - 08.2023
  • Championed a company culture focused on delivering exceptional service, fostering employee alignment and dedication towards meeting clients' expectations.
  • Developed long-lasting client relationships through providing exceptional service and personalized attention.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

School Nurse

Orange County Public Schools
08.2020 - 03.2023
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
  • Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
  • Managed immunization compliance within the school population to prevent the spread of communicable diseases.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
  • Assessed student health and identified potential health concerns to provide appropriate care.
  • Screened for infectious diseases to help prevent spreading within school community.
  • Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
  • Oversaw health services for school of Number students and faculty.
  • Implemented emergency protocols in medical emergencies to promote safety for students and staff.
  • Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
  • Educated students on various health topics to promote overall health and wellbeing.
  • Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their wellbeing.
  • Participated in development of school safety plans to address areas of concern.
  • Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
  • Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
  • Assisted in the development of school policies that promote a positive and safe learning environment for all students.
  • Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
  • Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
  • Developed care plans and made referrals as necessary for students with health concerns or injuries.
  • Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
  • Evaluated patient histories, complaints, and current symptoms.

Education

Licensed Practical Nurse - Nursing

Orange Technical College
Orlando, FL
12.2019

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • People management proficiency
  • Strong team building skills
  • Operations management
  • Task delegation
  • Customer relations
  • Idea development and brainstorming
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Team leadership
  • Excellent communication
  • Adaptability and flexibility
  • Self motivation

Timeline

Operations Lead

Morgan & Morgan Law Firm
08.2023 - 12.2024

Client Experience Manager

Morgan & Morgan Law Firm
04.2023 - 08.2023

School Nurse

Orange County Public Schools
08.2020 - 03.2023

Licensed Practical Nurse - Nursing

Orange Technical College

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Jenna Brown