Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jenna Brown

Pittsburg,CA

Summary

I spent the first 10 months of my healthcare career in the Covid Swab Clinic prior to the release of the vaccines, the Pediatric Vaccine Clinic, and then eventually the Covid Vaccine clinic. Those clinics were a masterclass in teamwork, problem solving, and customer service during a very stressful and fearful time in the world. It was in these clinics, I learned how to educate patients depending on their needs.

Towards the end of my time in Covid, I began floating around the hospital's clinics. As a float, I had to be adaptable at a moment's notice to go to any department that needed my assistance. And though I continue to float, I eventually settled in the Orthopedics department. It is here where I received my post operative training. Every one of these departments along with working closely with providers, has enhanced my desire to take on a more impactful role in healthcare to further assist the patients.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Kaiser Permanente
09.2020 - Current
  • Maintain the provider's schedule.
  • Prepare patients for their appointment including: obtaining vitals, reviewing allergies and current prescriptions, and recording the chief complaint and any symptoms or concerns they may have.
  • Provide post operative care such as suture and staple removal and wound dressings.
  • Schedule patients for follow up care
  • Assist with in-office procedures.
  • Keeping exam rooms clean, organized, and stocked.
  • Multiple line phone use
  • Triaging provider’s inboxes and responding to scope appropriate messages
  • Patient education

Elderly Caretaker

Pauline Joe
07.2017 - 12.2017

Pauline Joe is my grandmother and I left my job as a cashier at Staples to care for her after her hip replacement surgery. At the time she was 83 years old. I was employed by my family to be her live-in caretaker. The job ended when she recovered and was fully independent. My duties included:

  • Establishing a medication schedule and administered medications
  • Assisting with her post operative physical therapy
  • Transporting her to her post operative appointments
  • Maintaining a safe and clean environment

Sales Associate

Staples
11.2016 - 07.2017
  • Money handling both with customers during open hours, and counting the tills once the store closed.
  • Knowing the inventory and the location of the items to direct customers
  • Providing quality customer service
  • Multiple line telephone use
  • Keeping the store front organized and clean
  • Assisting the inventory staff when needed.

Education

Diablo Valley College
Pleasant Hill, CA

Certification - Medical Assisting

Contra Costa Medical Career College
Antioch
12-2019

Skills

  • Excellent customer service with written acknowledgements from patients
  • Service Recovery
  • Post operative wound care (for example: Suture and staple removal and wound dressing)
  • Procedure assistance
  • Basic Life Support for healthcare professionals
  • Medical Terminology
  • Vital sign monitoring
  • Maintaining provider's schedule
  • Patient education

Timeline

Medical Assistant

Kaiser Permanente
09.2020 - Current

Elderly Caretaker

Pauline Joe
07.2017 - 12.2017

Sales Associate

Staples
11.2016 - 07.2017

Diablo Valley College

Certification - Medical Assisting

Contra Costa Medical Career College
Jenna Brown