Jenna Bullaro
Chicago,IL
Summary
Customer-oriented experience in creating a lasting impression on clientele. Dynamic hairstylist with a proven track record at George Charles Salon and Spa, excelling in client consultations and upselling services. Recognized for outstanding client retention and relationship management, I leverage advanced styling techniques to enhance satisfaction and drive revenue growth. A motivated self-starter, I thrive in fast-paced environments while mentoring junior stylists.
Overview
9
9
years of professional experience
Work History
Hairstylist
George Charles Salon and Spa
05.2020 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Achieved consistent client satisfaction with expert application of hair extensions for added volume or lengthening effects.
Hairstylist
Platinum 34
03.2018 - 06.2020
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Assisted in event preparation such as weddings or fashion shows by creating custom hairstyles that complemented the theme or individual style preferences.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Collaborated with salon management to develop promotional campaigns or special events, driving increased revenue and attracting new clientele.
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
- Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
Hair Salon Assistant
Dennis Bartolomei
12.2015 - 03.2018
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
Education
200 YTT - Yoga
House Of Om
Bali, Indonesia 04-2025
Cosmetology License - Beauty
Capri Beauty College
New Lenox, IL12-2015
High School Diploma -
Lincoln Way East
Frankfort, IL05-2014
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Schedule management
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Sales expertise
- Outstanding client retention
- Staff management
- Business management
Timeline
Hairstylist
George Charles Salon and Spa
05.2020 - Current
Hairstylist
Platinum 34
03.2018 - 06.2020
Hair Salon Assistant
Dennis Bartolomei
12.2015 - 03.2018
200 YTT - Yoga
House Of Om
Cosmetology License - Beauty
Capri Beauty College
High School Diploma -
Lincoln Way East
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