Jenna Burnsworth
Elyria,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Server
Bone Fish Bar & Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cracker Barrell
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Direct Support Professional
Rescare Homecare
01.2022 - 07.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service
Love's Travel Stops & Country Stores
08.2020 - 08.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Model
Ohio State University - Art Program
08.2018 - 04.2019
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Customer Service
Menards
11.2017 - 08.2018
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service
Lowes
04.2017 - 10.2017
Customer Service
Arbys
08.2015 - 01.2017
Education
Associate Degree In Nursing - Nursing
Lorain County Community College
Elyria, OHAssociates Degree - Arts
Lorain Community College
01.2022
Environmental Sustainability
The Ohio State University
Columbus, OH04.2019
General Education
North Central State College
Mansfield, OH01.2018
High School Diploma -
Mansfield Senior High School
Mansfield, OH01.2017
Skills
- Computer Skills
- Guest Engagement
- Hospitality service expertise
- Teamwork and Collaboration
- Effective Communication
- Time management abilities
References
Available Upon Request
Timeline
Server
Bone Fish Bar & Grill
09.2024 - Current
Server
Cracker Barrell
01.2024 - Current
Direct Support Professional
Rescare Homecare
01.2022 - 07.2023
Customer Service
Love's Travel Stops & Country Stores
08.2020 - 08.2021
Model
Ohio State University - Art Program
08.2018 - 04.2019
Customer Service
Menards
11.2017 - 08.2018
Customer Service
Lowes
04.2017 - 10.2017
Customer Service
Arbys
08.2015 - 01.2017
Environmental Sustainability
The Ohio State University
General Education
North Central State College
High School Diploma -
Mansfield Senior High School
Associate Degree In Nursing - Nursing
Lorain County Community College
Associates Degree - Arts
Lorain Community College
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