Jenna Burris
Brighton,CO
Summary
Accomplished Patient Access Specialist SR with a proven track record at Uchealth, adept in HIPAA compliance and exceptional communication. Streamlined front-desk operations, enhancing patient flow by integrating healthcare software knowledge with superior customer service skills. Demonstrated expertise in insurance verification and patient registration, significantly improving billing processes and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist SR
Uchealth
03.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Hostess
Recess
06.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Roosters Wings
03.2018 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, CO05.2028
High School Diploma -
Grove City High School
Grove City Ohio05.2020
Skills
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Professionalism and Ethics
- Exceptional communication
- Insurance Billing
- Patient Scheduling
- Insurance Verification
- Patient Registration
- Customer Service
- Problem-Solving
Timeline
Patient Access Specialist SR
Uchealth
03.2022 - Current
Hostess
Recess
06.2021 - 03.2022
Hostess
Roosters Wings
03.2018 - 05.2021
Bachelor of Science - Social Work
Metropolitan State University of Denver
High School Diploma -
Grove City High School