Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Calderon

Webster,TX

Summary

Very much a hard worker Determined mind Multitasker Open Schedule for work Will come in early or stay late if needed Authorized to work in the US for any employer

Overview

6
6
years of professional experience

Work History

Inventory - Floor Manager

The WOODHOUSE Day Spa
05.2023 - 08.2023
  • Managed team of 8, employees to maintain smooth-running operations of shop floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Answered constant flow of customer calls with minimal wait times.

Shift Lead

Madison Reed Hair Color Bar
10.2021 - 05.2023
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Responded to and resolved customer questions and concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Receptionist

Maaco Collision Repair & Auto Painting
09.2020 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.

Front Desk Associate

The keratin Salon
10.2018 - 03.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees, and payments.
  • Asked customers questions to meet special requests.

Receptionist

Fitness Connection
03.2017 - 08.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Maintained neat, orderly and safe work space.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.

Education

Associate's degree -

San Jacinto College
Pasadena, TX
12.2018

High school diploma -

Ross High School
Baytown, TX
06.2016

Skills

  • Conflict Resolution
  • POS Systems
  • Sales Training
  • Verbal Communication
  • MS Office
  • Adaptability and flexibility
  • Customer service
  • Leadership abilities
  • Document Scanning
  • Appointment Scheduling
  • Data Collection
  • Data Entry

Timeline

Inventory - Floor Manager

The WOODHOUSE Day Spa
05.2023 - 08.2023

Shift Lead

Madison Reed Hair Color Bar
10.2021 - 05.2023

Receptionist

Maaco Collision Repair & Auto Painting
09.2020 - 10.2021

Front Desk Associate

The keratin Salon
10.2018 - 03.2019

Receptionist

Fitness Connection
03.2017 - 08.2018

Associate's degree -

San Jacinto College

High school diploma -

Ross High School

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Jenna Calderon