Jenna Callan
Ashburn,VA
Overview
3
3
years of professional experience
Work History
Summer Internship
National Corporate Housing
Herndon, VA
06.2025 - 08.2025
- Managed logistics for guest arrivals, including key distribution and welcome bag preparation.
- Responded to guest requests and service issues, serving as initial contact for concerns.
- Monitored compliance with company standards for apartments, furnishings, and services.
- Recorded apartment conditions with photos and written reports for quality assurance.
- Logged work orders with vendors to facilitate prompt maintenance solutions.
- Kept detailed records of guest interactions, including requests and resolutions.
Restaurant Server
The Cracked Pillar Pub
Bridgewater, VA
03.2024 - Current
- Excelled in delivering exceptional customer service by swiftly taking orders and serving meals in a dynamic environment.
- Leveraged menu expertise to make informed recommendations and support dietary preferences.
- Executed accurate payment processing, handling cash, credit cards, and POS systems efficiently.
- Partnered with kitchen and bar staff to guarantee prompt and quality service execution.
- Maintained sanitation standards through regular cleaning of tables, utensils, and work areas.
- Addressed customer complaints swiftly, resolving issues to create enjoyable dining experiences.
Restaurant Hostess
The Lost Fox Hideaway
Ashburn, VA
06.2022 - 08.2022
- Ensured a welcoming and upscale ambiance by greeting and seating guests effectively.
- Coordinated reservations and waitlists to optimize guest flow and table turnover.
- Communicated menu options and special promotions to guests for informed choices.
- Maintained cleanliness and organization in the dining area at all times.
Education
B.S. - Communication Studies Major
James Madison University
Harrisonburg, VAStone Bridge High School
Ashburn, Virginia05.2022
Skills
- Effective communication
- Time efficiency
- Collaborative teamwork
- Pressure resilience
- Energetic demeanor
Timeline
Summer Internship
National Corporate Housing
06.2025 - 08.2025
Restaurant Server
The Cracked Pillar Pub
03.2024 - Current
Restaurant Hostess
The Lost Fox Hideaway
06.2022 - 08.2022
B.S. - Communication Studies Major
James Madison University
Stone Bridge High School