Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Cannon

El Mirage,AZ

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Learning all skills nessasary to transition into a nurse.

Overview

20
20
years of professional experience

Work History

Personal Caregiver

Self-employeed
01.2015 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided basic grooming and hygiene assistance to patients.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented vitals, behaviors, and medications in client medical records.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Team Lead

Wells Fargo & Company
08.2018 - 02.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted with supervisor calls when Team members needs a supervisor.
  • Manage team members performance and conducted proformance evaluations with them weekly.
  • Assist with projects to engage the team and set up meetings as needed.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 15 engaged in coaching and skill development.
  • Designed strategic plan for component development practices to support future projects.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Frequently inspected production area to verify proper equipment operation.

Warehouse Supervisor

Dollar General DC
08.2017 - 08.2018
  • Assist with shipping
  • Conduct meetings with team to ensure we get numbers
  • Assist with yard audits
  • Help train in other departments
  • Make sure team is clocking in and out
  • Conduct counseling to ensure safe work environment
  • Review WMS reports
  • Monitor employee development for new hires
  • Counsel employees and terminate them according to situation
  • Review staff daily and discuss with manager
  • Assist managers with special projects
  • Assist other supervisors in their departments
  • Ensure everyone knows and follows procedures
  • Conduct observations and help team push further
  • Plan daily production goals for department
  • Review trailer assignments to make sure trailer needs are met
  • Update status in computer
  • Send updated production reports
  • Interview candidates for employment with company
  • Conduct counts for inventory purposes
  • Assist in safety training and monitoring
  • Monitor daily production and make moves to balance departments
  • Assist in conducting meeting with other supervisors and managers
  • Help create different programs to help with maintaining employees.

Warehouse Training Coordinator

Dollar General DC
07.2017 - 08.2017
  • Update current training files
  • Conduct training audits
  • Conduct folder audits and update them
  • Help train in other departments
  • Help order fill in repack and full case when needed
  • Create training packets
  • Conduct equipment testing
  • Assist with supervisors when needed.

LDP

Dollar General DC
02.2017 - 07.2017
  • Learn other job functions in building
  • Assist supervisors with updating information
  • Learned each department in depth
  • Help train in other departments
  • Help order fill in repack and full case when needed
  • Help with milk runs in shipping
  • Assist Supervisors and managers when needed for special project.

Traveling Trainer

Dollar General DC
10.2016 - 02.2017
  • Update current training files
  • Assist new hires in learning job functions
  • Conduct new hire presentation
  • Help train in other departments
  • Order fill in repack and full case when needed
  • Create training packets
  • Equipment testing
  • Assist with supervisors when needed.

Warehouse

Dollar General DC
02.2016 - 10.2016
  • Order fill in repack
  • Help stock product
  • Assist with running shorts
  • Assist with training
  • Find missing product
  • Run Shorts for repack.

Eligibility Specialist for Food stamps, Medicaid, and TANF

Family Social services/ ACS
06.2011 - 05.2015
  • Use computers for Various applications, such as database management or word processing
  • Conduct interviews over the phone
  • Answer Customer calls and go over application status
  • Review and update documents into systems such as Ices and WMS
  • Assist with appeals and conduct appeal reviews over phone with clients
  • Fax documents to departments for fraudulent activity
  • Process applications
  • Review applications to determine eligibility for assistant programs
  • Contact clients and conduct interviews during redetermination.

Eligibility Specialist for HIP

Family Social services/ Alpha Rea
01.2009 - 06.2011
  • Use computers for Various applications, such as database management or word processing
  • Conduct interviews over the phone
  • Process applications
  • Review applications to determine eligibility for HIP.

Supervisor

Founders in Brookfield
04.2007 - 12.2008
  • Conduct team meeting at start of shift for production
  • Make sure all doors are locked and alarm is set at the end of shift
  • Pick up materials from Tulox and drop off finished assignments
  • Help end seal
  • Review time punches and correct any missed punches.

Merchant Service rep for Fuelman and BP

Fleetcor Tech
10.2005 - 03.2007
  • Create and maintain information in the database
  • Complete forms for new merchant's setup
  • Process transactions so gas stations get paid
  • Review merchant accounts to see why equipment is not working properly
  • Create transaction spreadsheets
  • Assist with setting up customer profiles via calls
  • Assist with setting up merchant profiles
  • Process customer applications.

Packer

Weaver popcorn/ Pro resources
04.2005 - 04.2005
  • Run Tin machine
  • Pack popcorn in correct tins
  • Verify the flavors of popcorn and make sure that packers packed it correctly.

Head Customer Service/ Cashier

HH Gregg
08.2003 - 04.2005
  • Speak with customers about products upon purchase or before
  • Check to make sure customer issues are resolved in a timely manner
  • Cash out customers
  • Update log upon returns
  • Make arrangements for billing to curtain customers
  • Help with inventory
  • Count Money and conducted nightly deposits
  • Receive inventory and organize product on shelves.

Education

No Degree - BSN

Arizona College of Nursing
Phoenix, AZ
08.2025

Marion High School
04.2005

Skills

  • Companionship and Emotional Support
  • Protein Handling
  • Direct Patient Care
  • Client Documentation
  • Behavior Redirection
  • Client Requirements
  • ADLs Assistance
  • Patient Care
  • Community Activities
  • Medication Administration
  • Patient and Caregiver Education
  • Mobility Support
  • Time Management
  • Knowledge of State Regulations
  • Household Chores
  • Progress Documentation
  • Dietary Needs
  • Compassionate Client Care
  • First Aid and Safety
  • Grocery Shopping
  • Illness Adaptation
  • Client Transportation
  • Opening Mail
  • Strong Ethics
  • Linen Washing
  • Shopping and Errands
  • COVID-19 Safety Policies
  • PPE Usage
  • Hoyer Lifting Equipment
  • Dining Room Support
  • Heavy Lifting
  • Multitasking and Organization
  • Professional Development
  • Medication and Appointment Reminders
  • Bedsore Prevention
  • Respectful and Compassionate
  • Infection Control Procedures
  • Complex Problem-Solving
  • Personal Hygiene
  • Verbal and Written Communication Skills
  • First Aid Certification
  • Bathing and Dressing
  • Attentive to People
  • Remote Video Conferencing
  • Laptop and Tablet Operation
  • Guest Inquiries
  • Coaching and Mentoring
  • Cash Register Systems
  • Refunds and Exchanges
  • Staff Training
  • Stocking and Replenishing
  • Order Taking
  • Cleaning and Sanitizing
  • Product Knowledge
  • Money Handling
  • Credit and Cash Transactions
  • Goal-Setting and Achievement
  • Customer Service
  • Order Packaging
  • Active Listening
  • Customer Care
  • Maintaining Clean Work Areas
  • Operational Planning
  • Service Standard Compliance
  • Peer Counseling
  • Credit Card Applications
  • Training Development Aptitude
  • Confidentiality Requirements
  • Employee Guidance
  • Corporate Standards
  • Call Volume Analysis
  • Constructive Feedback
  • Team-Building Exercises
  • Program Promotion
  • Managing Team Safety
  • Inbound Call Answering
  • Satisfaction Surveys
  • Team Contribution
  • Staff Meetings
  • Corrective Actions
  • Performance Tracking and Evaluations
  • Call Control
  • Shipping and Receiving Understanding
  • Preservation Methods
  • Scheduling and Coordinating
  • Understanding Customer Needs
  • POS Transactions
  • Manage Budgets
  • Train Employees
  • Greet Guests
  • Cross-Functional Team Management
  • Risk Management
  • Photography

Timeline

Team Lead

Wells Fargo & Company
08.2018 - 02.2023

Warehouse Supervisor

Dollar General DC
08.2017 - 08.2018

Warehouse Training Coordinator

Dollar General DC
07.2017 - 08.2017

LDP

Dollar General DC
02.2017 - 07.2017

Traveling Trainer

Dollar General DC
10.2016 - 02.2017

Warehouse

Dollar General DC
02.2016 - 10.2016

Personal Caregiver

Self-employeed
01.2015 - Current

Eligibility Specialist for Food stamps, Medicaid, and TANF

Family Social services/ ACS
06.2011 - 05.2015

Eligibility Specialist for HIP

Family Social services/ Alpha Rea
01.2009 - 06.2011

Supervisor

Founders in Brookfield
04.2007 - 12.2008

Merchant Service rep for Fuelman and BP

Fleetcor Tech
10.2005 - 03.2007

Packer

Weaver popcorn/ Pro resources
04.2005 - 04.2005

Head Customer Service/ Cashier

HH Gregg
08.2003 - 04.2005

No Degree - BSN

Arizona College of Nursing

Marion High School

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Jenna Cannon