Jenna Carrell
Keizer
Summary
Dynamic Case Manager at Polk County Health Services with expertise in crisis intervention and community outreach. Proven ability to empower clients through effective case planning and relationship building. Skilled in navigating complex systems to secure essential resources, enhancing client well-being and promoting positive behavior change. Committed to fostering resilience and support in diverse populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Polk County Health Services
09.2021 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Mentor
WVP Health Authority
04.2021 - 09.2021
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Developed mentees' life skills such as time management and communication.
- Supported mentees in navigating college admissions processes and achieving academic success.
- Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
- Implemented strategies to help mentees manage stress and difficult emotions.
Peer Support Specialist
Recovery Outreach Community Center (ROCC)
03.2018 - 04.2019
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
Education
GED -
Cascade High School
Turner, ORSkills
- Patient support
- HIPAA compliance
- Problem-solving
- Social work
- Community outreach
- Time management
- Active listening
- Financial support
- Community resources
- Case planning
- Home visits and inspections
- Goal setting
- Decision-making
- Relationship building
- Documentation and reporting
- Clear communication
- Organization and multitasking
- Positive attitude
- Critical thinking
- Crisis intervention
- Case management
- Verbal and written communication
- Team collaboration
- Multitasking and organization
- Care coordination
- Email and telephone etiquette
- Resource management
- Resource identification
- Emotional awareness
- Case documentation
- Client empowerment
- Direct patient care
- Stress management
Certification
OMHA I
CADC R
Timeline
Case Manager
Polk County Health Services
09.2021 - Current
Mentor
WVP Health Authority
04.2021 - 09.2021
Peer Support Specialist
Recovery Outreach Community Center (ROCC)
03.2018 - 04.2019
GED -
Cascade High School
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