Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Ceccarelli

Summary

Accomplished hospitality professional with extensive guest service experience in luxury resort environments. Consistently exceeds performance goals while fostering long-lasting relationships with internal team members and external clients. Motivated to broaden expertise and gain exposure to larger-scale roles within the sales division.

Overview

13
13
years of professional experience

Work History

Executive Meeting Sales Manager

Bellagio Resort & Casino
11.2023 - Current
  • Build and sustain long-term client relationships by demonstrating thoughtfulness, reliability and prompt responsiveness
  • Drive revenue growth by maintaining regular client follow-ups
  • Coordinate with internal teams to ensure flawless event experiences and alignment with guest and resort goals and expectations
  • Identify and pursue sales opportunities within set timeframes to maximize revenue and achieve established goals
  • Consistently meet or exceed quarterly sales targets through diligent effort and persistence in closing deals.

Catering Sales Manager - Private Dining

JW Marriott Las Vegas Resort & Spa
12.2021 - 10.2023
  • Organize special events and social occasions to satisfy client requirements and increase facility revenues
  • Coordinate with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill both their visions and established requirements
  • Conduct site visits and pre-planning meetings to enhance quality of guest service
  • Communicate with venue personnel to coordinate event logistics and BEO details based on client requests
  • Collaborate with upper management to brainstorm revenue generating opportunities within venues
  • Exceed quarterly revenue goals, amounting to $600,000 in sales within one year for two venues

Bellagio - Wedding Chapel Manager

MGM Resorts International
06.2018 - 12.2021
    • Actively pursued revenue generating avenues based on current trends
    • Ensured department performance coincided with established revenue and budgetary goals
    • Focus on attention to detail and creating unforgettable experiences for all clientele within all price ranges
    • Adapted to changing environments and company structures
    • Trained employees on new online event planning/ordering system
    • Fostered relationships between multiple departments to ensure seamless, high level customer service
    • Oversaw all ordering, payroll, scheduling and training

Mandalay Bay - Wedding Chapel Supervisor

MGM Resorts International
05.2015 - 06.2018
    • Secured wedding business for multiple venues, customizing packages as needed to fit within couples' budgets and visions
    • Maintained open lines of communication between management and clients from initial inquiry through event conclusion, as well as various hotel departments, to ensure unparalleled customer service
    • Maintained schedules and event calendars
    • Upsell incentives to increase revenue
    • Created special online promotions to attract business
    • Coordinated with Catering and Sales departments to secure reception space and relay specific requests
    • Conduct bi-weekly meetings with employees to ensure highest level of service and performance

Nobu - Assistant Hotel Operations Manager

Caesars Entertainment
06.2014 - 05.2015
    • Oversaw daily operations of Front Desk, Coordinator, Bell Desk and In-Room Dining departments
    • Assisted guests and internal departments with event orders (food, beverage, equipment and decorative requirements)
    • Facilitated hotel tours for groups and events
    • Administered customized guest and concierge services, with emphasis on pre-arrival communication and in-room registration
    • Ensured celebratory visits were acknowledged through usage of personalized amenities

Caesars Palace - Manager Luxury Operations

Caesars Entertainment
08.2012 - 06.2014
  • Coordinated personalized arrival and registration with casino VIP guests (over 5000 guests met in 2013)
  • Resolved service related issues in timely manner
  • Managed inventory of luxury suites and penthouses
  • Oversaw VIP Food and Beverage Lounge operations
  • Enforced Forbes Four Star Service levels
  • Worked closely with Casino Marketing Executives to ensure appropriate and accurate room assignments, amenity requests and arrival information
  • Created, revamped and implemented policies and procedures to ensure cohesiveness between registration areas

Education

Bachelor of Tourism Studies -

Brock University
St. Catharines, Ontario, Canada
06.2007

Skills

  • Guest Experience Excellence
  • Convention and Group Sales
  • Event Planning and Coordination
  • Revenue Generation and Goal Achievement
  • Team Leadership
  • Adaptability
  • Accuracy Focused

Timeline

Executive Meeting Sales Manager

Bellagio Resort & Casino
11.2023 - Current

Catering Sales Manager - Private Dining

JW Marriott Las Vegas Resort & Spa
12.2021 - 10.2023

Bellagio - Wedding Chapel Manager

MGM Resorts International
06.2018 - 12.2021

Mandalay Bay - Wedding Chapel Supervisor

MGM Resorts International
05.2015 - 06.2018

Nobu - Assistant Hotel Operations Manager

Caesars Entertainment
06.2014 - 05.2015

Caesars Palace - Manager Luxury Operations

Caesars Entertainment
08.2012 - 06.2014

Bachelor of Tourism Studies -

Brock University

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