Jenna Cemke
Clermont
Summary
Dynamic professional with a passion for delivering exceptional guest experiences and expert cake decoration skills, cultivated through extensive experience including roles at Walt Disney World. Proven track record of enhancing sales through effective upselling strategies while consistently upholding high-quality standards even in high-pressure environments. Specializes in personalized cake consultations and mastery of intricate icing techniques, fostering customer satisfaction and long-term loyalty. Known for exceptional organizational skills and reliability, adept at efficiently managing multiple priorities with a positive demeanor. Committed team player, eager to take on additional responsibilities to achieve collective objectives. Holds a Certificate in Baking and Pastry from the Art Institute of Raleigh-Durham
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Bonefish Grill
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Assistant Bartender
Outback Steakhouse
05.2021 - 03.2022
- Greeted customers warmly to provide exceptional customer service.
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Cake Decorator
Publix
04.2020 - 06.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Coordinated services under supervision of lead baker.
- Managed display cases to verify freshness and attractiveness of products.
Pastry Cook 1
Walt Disney World Epcot, Sunshine Seasons
07.2019 - 07.2020
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Supported successful special events by collaborating with other culinary professionals on creative dessert options for guests.
- Assisted in inventory management and ordering of supplies, minimizing costs while maintaining quality standards.
Pastry Cook 1
Walt Disney World Disney’s Wilderness Lodge Resort
04.2018 - 07.2019
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Wedding Cake Decorator
The Fearrington House
06.2017 - 03.2018
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Assistant Pastry Chef
Mitchell’s Catering
10.2016 - 03.2017
- Ensured consistent quality by strictly adhering to established recipes and presentation guidelines.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Demonstrated strong attention to detail while executing intricate designs on pastries and desserts.
- Trained new staff members on proper techniques, elevating overall team performance.
- Scaled out and mixed ingredients according to recipes and procedures.
- Managed in-store, pick-up orders and catering needs.
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
Cake Decorator
Piggly Wiggly
10.2013 - 09.2014
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
Education
Associate of Arts - Culinary Arts
The Art Institute of Raleigh-Durham
Durham, North Carolina03.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Custom Cake Consultations
- Cake Decoration
- Icing techniques
- Food Safety
- Glazing and Icing application
- Icings and fondant
- Expert Piping Techniques
- Production and processing
Certification
Art institute of Raleigh-Durham
Certificate in Baking and Pastry
Timeline
Server
Bonefish Grill
03.2022 - Current
Server/Assistant Bartender
Outback Steakhouse
05.2021 - 03.2022
Cake Decorator
Publix
04.2020 - 06.2021
Pastry Cook 1
Walt Disney World Epcot, Sunshine Seasons
07.2019 - 07.2020
Pastry Cook 1
Walt Disney World Disney’s Wilderness Lodge Resort
04.2018 - 07.2019
Wedding Cake Decorator
The Fearrington House
06.2017 - 03.2018
Assistant Pastry Chef
Mitchell’s Catering
10.2016 - 03.2017
Cake Decorator
Piggly Wiggly
10.2013 - 09.2014
Associate of Arts - Culinary Arts
The Art Institute of Raleigh-Durham