Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Chaffee

Pasadena,CA

Summary

Skilled program director adept at managing all facets of program operations. Well-versed in multitasking to achieve challenging goals. Prepared to leverage several years' experience in the field to take on challenging role.

Overview

12
12
years of professional experience

Work History

Program Director

Reading Partners
Los Angeles, CA
07.2022 - 05.2025
  • Oversaw all aspects of program quality and delivery within the region consisting of 16 program sites, driving program strategies and growing the region to deepen impact thoughtfully and sustainably.
  • Directly supervised 4-5 Program Staff and up to 26 indirect reports annually, consistently maintaining above-average retention rates and employee satisfaction compared to other regional teams.
  • Led data-driven conversations with school leaders, leading to ___% of our students meeting their end of year goals.
  • Supported development efforts by generating programmatic data and impact narratives for grant proposals and funder reports and collaborating on individual giving campaigns.
  • Collaborated closely with regional leadership and national staff to create annual strategic plans and lead on initiatives around curriculum updates, virtual platform development, DEI work and Salesforce improvements.
  • Successfully led two schools to participate in the EIR study, ensuring strong implementation and data integrity.
  • Facilitated trainings on literacy best practices, program implementation and data analysis to AmeriCorps Member and staff, often adapting national materials and creating supplemental trainings.

Deputy Program Director

Reading Partners
Los Angeles, CA
07.2018 - 07.2022
  • Managed 2-3 Staff and 3-4 AmeriCorps members/Reading Centers directly while in charge of all program operations.
  • Led the region successfully in rebuilding programming through and after COVID-based disruptions.
  • Met or exceeded enrollment and student outcomes each year, even through challenges brought on by the COVID pandemic and resulting changes to our model.

Program Associate and Program Manager

Reading Partners
Los Angeles, CA
07.2016 - 07.2018
  • Managed 4-6 AmeriCorps Members and Reading Centers, building strong relationships with school partners.
  • Focused on Tutor Experience, leading our regional workshops and launching our Tutor Advisory Panel.
  • Exceeded all goals for enrollment, student attendance and student performance each year in my portfolio.

Site Coordinator and Senior Site Coordinator, AmeriCorps

Reading Partners
Los Angeles, CA
08.2014 - 06.2016
  • Launched new reading center in first year, managing 80+ volunteers and serving 51 students.
  • Assessed and created individualized reading plans for students, 90% of whom increased their rate of learning.
  • Created and facilitated peer discussion groups and led on supports for first year members during senior term.

Office Manager

Rembco Geotechnical Contractors, Inc.
Knoxville, TN
09.2013 - 07.2014
  • Managed finances in respect to payroll, accounts payable and receivable, and basic cost analysis.
  • Facilitated the efficient running of the office in any capacity necessary, including maintaining records, responding to all types of correspondence and handling employee concerns.

Education

Bachelor of Arts - Psychology, Linguistics

Cornell University, College of Arts and Sciences
Ithaca, NY

Skills

  • Problem Solving
  • Project Management
  • Strategic Planning
  • Data-based Decision Making
  • Staff development
  • Stakeholder Engagement
  • Training Design and Facilitation
  • Salesforce

Timeline

Program Director

Reading Partners
07.2022 - 05.2025

Deputy Program Director

Reading Partners
07.2018 - 07.2022

Program Associate and Program Manager

Reading Partners
07.2016 - 07.2018

Site Coordinator and Senior Site Coordinator, AmeriCorps

Reading Partners
08.2014 - 06.2016

Office Manager

Rembco Geotechnical Contractors, Inc.
09.2013 - 07.2014

Bachelor of Arts - Psychology, Linguistics

Cornell University, College of Arts and Sciences