Summary
Overview
Work History
Education
Accomplishments
Software
Certification
Timeline
Skills
Hi, I’m

Jenna Chapin

Senior Department Manager
Elk River,MN
Jenna Chapin

Summary

Talented leader focused on continuous business and professional improvement. Excellent technical, communication and leadership abilities. Dedicated Senior Manager with 18 years of people, business and product management. Well-versed in operations management, product development and scaling at hyper growth. Key leader in small startup, taking on many roles to facilitate company's successful transition through IPO as a unicorn tech company in a new market. Possesses progressive multi-industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset.

Overview

13
years of professional experience
1

IPO

3
years of post-secondary education
3
Certificates

Work History

Procore Technologies Inc.
Carpinteria, CA

Senior Manager
01.2016 - Current

Job overview

  • Establish new team in startup phase and scale successfully through Company IPO and beyond.
  • Supervise and direct team of 35 to keep projects on track and tasks prioritized.
  • Manage large-scale projects and introduce new systems, tools, and processes to achieve challenging objectives.
  • Scale process, create and implement new roles to increase alignment with company's hyper growth.
  • Evaluate hiring, firing and promotions.
  • Oversee reporting functions to executive leadership.
  • Create objectives for team growth, strategic initiatives and cross-departmental collaboration.
  • Determine priorities and set policies for Customer Success communication standards.
  • Optimize operational continuity by implementing enhanced process, product, and onboarding documentation.
  • Manage multiple, large-scale projects across CS, Sales, Product and Engineering departments.

Baker Hospitalities
Willmar, MN

General Manager of Operations
08.2008 - 09.2015

Job overview

  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize shrinkage and support current and future objectives.
  • Leader of division level managers, operations, sales, finance, Human Resources, safety and compliance.
  • Trained, coached and mentored staff to support smooth adoption of business expansion and new technology platforms.
  • Expanded business into 4 new verticals while maintaining company profit targets.
  • Created and implemented marketing strategies across five divisions.

Education

Anoka Technical College
Anoka, MN

Associate of Arts from Computer And Information Sciences
08.2015 - 05.2016

Saint Cloud State University
Saint Cloud, MN

Some College (No Degree) from Business Administration And Management
08.2003 - 05.2005

Accomplishments

  • Recipient of 2016 Leadership Perspectives Excellence in Leadership Award, appointed as Leader of 40+ successful business leaders/owners within community.
  • Employee Number 407 at Procore Technologies, Inc.
  • Key stakeholder in multiple software enhancements which reduced internal process time, human error, and created client self-service and automation.
  • Created multiple internal tools resulting in a 20% increase in employee productivity while expanding scope of team deliverables by 50%.
  • Traveled domestically to stand up new offices and expand teams across the US and internationally.
  • Collaborated with an inter-departmental team to build new infrastructure and back-end process to help company to scale 10x in 3 years.

Software

Salesforce Service Cloud

Google Suite

Guru

Workday

GitHub

JIRA

Certification

Leadership Perspectives Certification

Timeline

Leadership Development Certification, Nationally ranked training organization

05-2020

Senior Manager

Procore Technologies Inc.
01.2016 - Current

Anoka Technical College

Associate of Arts from Computer And Information Sciences
08.2015 - 05.2016

Leadership Perspectives Certification

04-2015

Technology Advisory Board, Chamber of Commerce

01-2014

General Manager of Operations

Baker Hospitalities
08.2008 - 09.2015

Saint Cloud State University

Some College (No Degree) from Business Administration And Management
08.2003 - 05.2005

Skills

Operations

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Jenna ChapinSenior Department Manager