Jenna Chapman
Antioch,CA
Summary
Dynamic and results-driven professional with extensive experience as a General Manager at Burger King, excelling in team leadership and problem-solving. Proven track record in enhancing customer satisfaction and driving sales growth through effective communication and cash handling expertise. Committed to fostering a positive work environment and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
Pittsburg, CA
04.2022 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
General Manager
Burger King
Concord, CA
01.2009 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Crew Member
Quiznos Subs
Antioch, CA
05.2008 - 01.2009
- Worked front counter, drive-thru and other areas.
- Delivered friendly, efficient service at the register to enhance customer satisfaction.
- Managed multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders accurately and promptly.
- Maintained cleanliness in food preparation areas, equipment, and utensils to meet sanitary standards.
- Actively participated in a positive work environment through effective communication.
- Accepted coaching from management to improve performance and teamwork.
- Conducted thorough cleaning of restaurant areas to uphold a professional image.
- Addressed customer concerns promptly and professionally, ensuring exceptional service.
Education
GED -
Pittsburg Adult Education
Pittsburg, CA08.2002
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Conflict resolution
- Goal setting and tracking
- Safety processes and procedures
- Inventory counts
- Client service
- Equipment troubleshooting
- Security procedures adherence
- Employee recognition
- Follow-up procedures
- Decision-making capacity
- Multitasking Abilities
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Task prioritization
- Reliability
Timeline
Shift Leader
Taco Bell Restaurant
04.2022 - 08.2025
General Manager
Burger King
01.2009 - 03.2022
Crew Member
Quiznos Subs
05.2008 - 01.2009
GED -
Pittsburg Adult Education