Jenna Childs
Trenton
Summary
Office Services Clerk with extensive experience in case management and workflow optimization. Demonstrated success in enhancing operational efficiency and training new staff. Expertise in ensuring timely processing and delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Office Services Clerk
State of MD- Disability Determination Services
Hunt Valley
09.2009 - 03.2023
- Processed all incoming and outgoing cases for Social Security Administration.
- Assigned cases to appropriate examiners, ensuring efficient workflow.
- Checked cases for code errors and made necessary corrections.
- Routed cleared cases back to SSA offices for timely processing.
- Received incoming cases from SSA offices, maintaining organization.
- Provided support to mailroom operations, enhancing efficiency.
- Hired and trained new staff for mailroom functions.
- Operated Pitney Bowes equipment to facilitate mail processing.
Education
GED -
Towson High School
Baltimore, MD01-1998
Skills
- Case management and workflow optimization
- Mail processing and distribution
- Data entry and document management
- Error correction and quality assurance
- Equipment operation and maintenance
- Time management and organization
- Customer support and communication
- Team collaboration and staff training
- Confidentiality handling and record keeping
- Telephone inquiries and outgoing mail preparation
References
References available upon request.
Timeline
Office Services Clerk
State of MD- Disability Determination Services
09.2009 - 03.2023
GED -
Towson High School