Jenna Clark
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Uber Partner
Uber Eats
01.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Followed company guidelines and policies when interacting with passengers.
Independent Life Insurance Agent
Family First Life Gulf Coast
04.2018 - Current
- Collaborated with underwriters to expedite the application process and secure competitive rates for clients.
- Enhanced customer retention by maintaining strong relationships and conducting regular policy reviews.
- Developed strategic marketing initiatives that effectively raised brand awareness within target demographics.
- Increased client satisfaction by providing personalized life insurance solutions tailored to individual needs.
- Provided comprehensive support during claims processes, ensuring prompt resolution for grieving families in need.
- Emphasized long-term planning strategies when presenting policy options, resulting in higher lifetime value per client relationship.
- Educated clients on the importance of life insurance, leading to informed decision-making and increased policy sales.
- Delivered accurate quotes quickly using sophisticated software tools, streamlining the proposal process for potential clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored customer feedback and identified areas of improvement.
Car Salesperson
Pappadakis Chrysler Dodge Jeep Ram
05.2017 - 04.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
Server, Bartender, Hostess
West End Grille
12.2009 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Liberty County High School
Bristol, FL01-2012
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Vehicle maintenance
- Professional appearance
- Memory retention
- Customer service
- Hospitality service expertise
- Cleanliness standards
- Menu memorization
- Safe food handling
- Food running
- High volume dining
- Strong work ethic
- Exceptional customer service
- Cash handling
- Sales presentations
- Persuasion techniques
- Price negotiation
- Friendly and enthusiastic
- N n Cold calling
- Closing deals
- Sales closing
- nuRelationship buildin
- Strong negotiation
- Building rapport
- Follow-up skills
- Test drives
- Appointment scheduling
Timeline
Uber Partner
Uber Eats
01.2021 - Current
Independent Life Insurance Agent
Family First Life Gulf Coast
04.2018 - Current
Car Salesperson
Pappadakis Chrysler Dodge Jeep Ram
05.2017 - 04.2018
Server, Bartender, Hostess
West End Grille
12.2009 - 04.2017
High School Diploma -
Liberty County High School
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