Jenna Collins
Danielsville,GA
Summary
To obtain a challenging position that will utilize interpersonal skills and experiences and which will also provide me with the opportunity for growth and advancement.
Overview
15
15
years of professional experience
Work History
People Operations Specialist
UGA Veterinary Teaching Hospital
04.2022 - Current
- Oversees/internally audits the hospital’s bi-weekly payroll, ensuring pay is processed on time
- Organizes/maintains accurate, historic records and reports of payroll processing
- Serves as a liaison with UGA Central Payroll by troubleshooting, identifying, recommending, and helping with time clock or payroll matters to ensure all reports are accurate and all discrepancies are resolved
- Processes staff hiring, terminations and retirements in the HRIS
- Conducts training for supervisors on system use and payroll procedures
- Monitor clock times and absence requests to ensure timecard approvals and leave requests are at the appropriate hours per pay period
- Proactively run reports and queries to ensure all employees are set up correctly
- Process combo code funding changes prior to payroll processing
- Provide customer service daily to supervisors as well as existing, potential and former employees, faculty, and students and route advanced HR issues to the VTH People Operations Manager accordingly
- Assists staff with FMLA paperwork filing and works with central HR to confirm employee status while in an FMLA or Leave of Absence event
- Orders access or grants access to building entry and software applications for new hires and send appropriate requests to close access upon their termination.
Administrative Associate II
UGA CVM Development And Alumni Relations
10.2018 - 03.2022
- Perform administrative duties for Office of Development and Alumni Relations within the College of Veterinary Medicine
- Serve as primary administrative assistant to the Senior Director of Development
- Managed the Senior Director of Development calendar
- Handles information requests, drafts, correspondence, responds to donor and alumni question
- Assist team members in coordinating travel and associated reimbursements
- Submit Payment Requests with supporting documents
- Manage all phases of the CVM Pet Memorial Program
- Ensure timely and accurate response to veterinarians, office managers, and individuals
- Prepare and process donor gifts
- Prepare weekly donor acknowledgement letters for the Pet Memorial Program
- Assist with event coordination and arrangements.
Administrative Associate I
UGA Veterinary Teaching Hospital
02.2015 - 10.2018
- First point of contact for approximately 20,000 patients per year coming to the hospital including check in and scheduling appointments daily
- Verifying client/patient information in medical records with strict HIPPA compliance
- Acting as a liaison between clients, doctors, residents, interns, nurses, and students
- Answering and directing calls to appropriate client care teams in a timely manner
- Assisting as a 'floater' for all other administrative positions throughout the hospital
- Sorting, receiving and distributing email correspondence between departments and personnel.
Demographic
Emergency Billing, LLC
06.2013 - 02.2015
- Input and verified patient's information and insurance
- Answered phone calls and assisted clients in an efficient manner
- Collected and processed payments over the phone.
Receptionist
Best Friend Veterinary Hospital
10.2012 - 06.2013
- Opened and prepared facility daily
- Coordinated the work activity for next day’s patient load to promote team efficiency
- Reconciled invoices, balanced cash, processed reports and collections
- Promptly answered and assisted large volume calls in a timely manner.
Receptionist
Royston Animal Hospital
07.2009 - 10.2011
Education
BS in Business Administration -
Columbia Southern University
Orange Beach, AL01.2023
AS in Business Administration -
Columbia Southern University
Orange Beach, AL01.2021
Skills
- Extremely organized
- Prioritizing
- Self-motivated
- Keyboard Skills
- Dedicated
- Quick Learner
- Team Player
- Project Management
- Ability to work under pressure
References
- Tanya Eidson, tanya.eidson@gmail.com, 706-207-4229
- Carolyn Fairbanks, Procurement Specialist, cjwill@uga.edu, 706-542-7108
- Ellen Sims, Director of Alumni Relations, ellensims@uga.edu, 706-474-8103
Timeline
People Operations Specialist
UGA Veterinary Teaching Hospital
04.2022 - Current
Administrative Associate II
UGA CVM Development And Alumni Relations
10.2018 - 03.2022
Administrative Associate I
UGA Veterinary Teaching Hospital
02.2015 - 10.2018
Demographic
Emergency Billing, LLC
06.2013 - 02.2015
Receptionist
Best Friend Veterinary Hospital
10.2012 - 06.2013
Receptionist
Royston Animal Hospital
07.2009 - 10.2011
BS in Business Administration -
Columbia Southern University
AS in Business Administration -
Columbia Southern University
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