Jenna Compton
Rogersville,TN
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. I have been with Food city for 8 years and also was a designated for about a year and a half until the head cashier stepped down and i got offered to take it.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Cashier
Food City
12.2016 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Facilitated and logged store opening, closing, and shift changes.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained stock to meet expected customer demand.
Education
High School Diploma -
Cherokee High School
Rogersville, TNSkills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Employee Training
- Customer Service Management
- Training and coaching
- Refunds and exchanges
- Cashier training
- Supply Restocking
- Drawer balancing
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Online Order Picking
- POS System
- New Hire Training
- Problem-Solving
- Creative Thinking
- Microsoft Office
Certification
- Certified tennessee alcohol training program, Food city - 2022
Timeline
Head Cashier
Food City
12.2016 - Current
High School Diploma -
Cherokee High School