Jenna Cook
Irving
Summary
I have been working in customer service and in customer facing positions for over five years. My degree and my time in the workforce has allowed me to continue to pursue my love for writing, problem-solving, and research, along with providing me the tools to further develop my public speaking and effective communication skills. I am a strong leader and a supportive team member, a quick learner, and am eager to continue to advance along my career path.
Overview
4
4
years of professional experience
Work History
Business Development Specialist
Gartner
12.2024 - Current
- Targeted Chief Sales Officers and other executive sales leaders
- Leveraged CRM tools, Salesforce, to track lead interactions and optimize follow-up strategies.
- Crafted persuasive sales pitches, email campaigns, and tailored emails to communicate value of company products and services.
- Trained junior team members as a peer mentor on best practices for engaging prospects and managing pipelines effectively.
- Within first 3 months in role, sourced four deals generating over $300k.
- Promoted from Associate to Specialist by exceeding my quarterly metrics in just two months.
Server/Floor Lead
Cathedral Oaks Athletic Club
04.2024 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline food preparation and service delivery.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Associate
Viva Oliva
01.2022 - 04.2024
- Trained new team members on product knowledge and customer service protocols.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Conducted product demonstrations to enhance customer engagement and sales.
- Monitored sales trends, providing feedback for merchandising strategies and product selection.
- Led efforts to streamline checkout procedures, enhancing overall customer experience and efficiency.
Trip Lead/Organizer
UCSB Adventure Programs
10.2021 - 01.2024
- Led diverse groups on multi-day trips, ensuring safety and adherence to itineraries.
- Developed engaging trip itineraries, enhancing participant experience and satisfaction.
- Coordinated logistics including transportation, accommodations, and activity scheduling for optimal efficiency.
- Mentored junior trip leaders, sharing best practices for group management and safety protocols.
- Collaborated effectively with co-leaders to create a cohesive team dynamic that enhanced trip operations.
Education
Bachelors - Sociology
University of California
09-2024
Skills
- Proficient in Microsoft Office, Salesforce, Salesloft, Zoominfo, Sales Navigator
- Quick learner
- Goal-oriented mindset
- Cold calling, email campaigns, tailored outreach
- Customer relationship building
- Team leadership
- Decision-making
- Staff training and development
- Time management
- Strategic planning
Timeline
Business Development Specialist
Gartner
12.2024 - Current
Server/Floor Lead
Cathedral Oaks Athletic Club
04.2024 - 08.2024
Retail Associate
Viva Oliva
01.2022 - 04.2024
Trip Lead/Organizer
UCSB Adventure Programs
10.2021 - 01.2024
Bachelors - Sociology
University of California
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