Jenna Crabtree
Belhaven,NC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Delta Air Lines, Inc
09.2022 - 09.2024
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Provided in office assistance to coworkers troubleshooting difficult reservations.
Manager
The Attic at Rock Brothers
11.2019 - 05.2020
- An intimate concert venue and private event space
- Manage live/recording 100+ seat venue
- Compute sales prices, total purchases and receive and process cash or credit payment
- Place special orders or call stores to find desired items for artists
- Managed parking operations
- Set up special events and manage to ensure a safe and fun environment for guests
- Responsible for executing and completing all contracts with talents management.
Bartender
Rock Brothers Brewing
06.2018 - 05.2020
- A high profile cocktail and craft beer experience where i was taught to master the art of the classic cocktails, our own revamped versions, and our own craft beers
- Kept a clean, well stocked bar/restaurant that met all health department standards
- Engaged in small talk & jokes with guests in order to build rapport and ensure they became repeat guests
- Memorized over 100 cocktail recipes
- Extensive knowledge of craft beers and cocktails
- Provided fast, friendly, professional service to all bar guests and servers
- Responsible for cashing out and balancing my register during every shift.
Estimating Assistant
Winkel Construction
04.2017 - 02.2018
- As an estimating assistant it's my responsibility to establish, form, and maintain a friendly relationship with subcontractors so they trust bidding on potential construction jobs with our company
- Creation and distribution of incoming potential jobs
- Contacting all qualified subcontractors in designated areas.
Education
Acting Certificate/TV & Film -
New York Conservatory for Dramatic Arts
01.2013
High School Diploma -
Lecanto High School
01.2011
Graduate of John Casablancas Modeling Center -
Tampa, FL
01.2010
Skills
- Team Work
- Managing Multiple Tasks
- Time Management
- Adaptability
- Calm and Professional Under Pressure
- Customer Service Leadership
- Client Advocacy
- Request management
- Trend Monitoring
- CRM Software
- De-Escalation Techniques
- Promotional support
Hobbies and Interests
- Acting & Theater
- Reading
- Traveling
- Yoga
Timeline
Customer Experience Specialist
Delta Air Lines, Inc
09.2022 - 09.2024
Manager
The Attic at Rock Brothers
11.2019 - 05.2020
Bartender
Rock Brothers Brewing
06.2018 - 05.2020
Estimating Assistant
Winkel Construction
04.2017 - 02.2018
Acting Certificate/TV & Film -
New York Conservatory for Dramatic Arts
High School Diploma -
Lecanto High School
Graduate of John Casablancas Modeling Center -
Tampa, FL
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