Jenna Davis
Millington,MI
Summary
A customer service representative with over 5 years of experience and proven history of handling high pressure situations. Service oriented resolution experience providing troubleshooting and support for customers in the healthcare field. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Given my adaptability, outgoing, friendly and detail-oriented personality I can connect with diverse groups and individuals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SUBSTITUTE TEACHER
Edustaff/clio schools
Clio, MI
01.2021 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Developed creative learning strategies to engage all types of learners.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Left notes for head teacher about notable students, events and problems.
Customer Service Representative
Tractor Supply Company
Davison, MI
04.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Medical Assistant
Iha brighton family care
Brighton, MI
12.2011 - 12.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
Receptionist
IHA Brighton Family care
Brighton, MI
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - Nursing
Baker College of Flint
Some College (No Degree) - Nursing
University of Michigan-Flint
Skills
- Records Management
- Verbal and Written Communication
- Adaptable
- Proficient in Microsoft Office
- Complex Problem-Solving
- Medical Billing
- HIPAA Compliance
- Data Entry
- Account Management
- Customer Relationship Management (CRM)
- Customer Service
- Insurance Verification
- Insurance Claims
- Data Collection
- Appointment Scheduling
- Call Center Operations
- Payment Collection
- Typing Proficiency
- Medical Terminology Knowledge
- Payment Posting
- Claims Processing
Certification
- Certified Medical Assistant
Timeline
Customer Service Representative
Tractor Supply Company
04.2022 - 11.2022
SUBSTITUTE TEACHER
Edustaff/clio schools
01.2021 - Current
Medical Assistant
Iha brighton family care
12.2011 - 12.2015
Receptionist
IHA Brighton Family care
Some College (No Degree) - Nursing
Baker College of Flint
Some College (No Degree) - Nursing
University of Michigan-Flint