Jenna DeLauri
Chesapeake,VA
Summary
Dynamic leader and adept communicator with proven expertise in team management and problem-solving honed in the United States Army. Excelled in training 150 personnel, enhancing safety protocols, and emergency response efficiency. Skilled in Microsoft Office, demonstrating exceptional organizational abilities. Achieved significant improvements in customer relations and operational workflows across various roles.
Overview
12
12
years of professional experience
Work History
Sergeant
United States Army
11.2019 - 12.2024
- Chemical, Biological, Radiological, and Nuclear, Conducted detection, identification, and decontamination operations for chemical, biological, radiological, and nuclear threats
- Trained and supervised personnel on CBRN protocols, hazard mitigation, and emergency response procedures
- Responded to real world and training scenarios, supervised 150 personnel during training events
- Acquired and enhanced skills in safety protocols, team leadership, and emergency management.
Sports and Fitness Instructor
Starz Program
02.2019 - 09.2019
- Build a foundation and teach the fundamentals of sports and fitness to children ages three-six
- Manage classroom, ensure student safety, and guidance while creating a fun atmosphere for the children to learn in
- Help with character building, self-esteem, sportsmanship, and hand-eye coordination.
Summer Camp Counselor
Mount Pleasant Christian School
05.2019 - 08.2019
- Oversee children ranging from ages four-twelve years old
- Plan weekly activities for the group I am with prior to the week scheduled
- Help students with activities, restroom, snack, and lunch
- Ensure student safety at all times in a fun and educational atmosphere.
Sales Representative
Verizon Fios
12.2017 - 01.2019
- Guide customers through the process of obtaining and upgrading their internet and cable services, provide technical, financial, and customer support as needed, manage inventory, organize, pack, and ship all equipment, meet competitive monthly sales goals, and assist customers with daily questions.
Customer Service Manager and Social Media Coordinator
Natural Bodyz Fitness
02.2016 - 12.2017
- High quality and volume customer service, greeted clients, built and maintained personal clientele relationships, made daily sales calls to potential new members and full access tours of facility, sold monthly memberships and personal training packages, assisted clients in learning equipment and exercises, cleaned entire facility daily, collected past due payments, updated credit card info, sold supplements and retail, responsible for all of companies outlets on Social Media including Facebook, Instagram, Youtube, and our website, responsible for filming, editing, and sometimes even starring in our training videos, monthly news, responsible for design, editing, and publishment of all company advertisements.
Veterinary Assistant
Moyock Animal Hospital
04.2015 - 01.2016
- Assist veterinarians and licensed veterinary technicians with every aspect of animal care, as well as manage pet owners' questions and concerns
- Able to relay information between client and doctor thoroughly and clearly
- Cleaning and maintaining equipment, feeding, exercising and taking care of all animal’s well-being, preparing and sanitizing surgery suites, restraining and handling patients, clerical and administrative work
- Have the ability to determine between emergency or routine visits
- Dispense medication and give detailed instructions
- Greet clients, set appointments, process payments, and check families in for appointments
- Have a well informed and knowledgeable understanding of the types of care that household pets need
- Well versed in medical requirements and billing
- High quality and volume customer service, built and maintained personal clientele relationships, answer multiline phones
Receptionist
Mount Pleasant Veterinary Clinic
04.2013 - 04.2015
- Greet clients, set appointments, process payments, and check families in for appointments
- Have a well informed and knowledgeable understanding of the types of care that household pets need
- Well versed in medical requirements and billing
- High quality and volume customer service, built and maintained personal clientele relationships, answer multiline phones
- Send outgoing appointment reminders via phone and mail
- Have the ability to determine between emergency or routine visits
- Dispense medication and give detailed instructions.
Lexi Mcintosh
United States Army
- 424-1265
Christina Keffer Teacher
Mount Pleasant Christian School
Owner/Head Veterinarian
Moyock Animal Hospital
- 562-8807
Education
Bachelor of Applied Sciences - Biophysical Science
Regent University
03.2025
Bachelor Of Science - Public Health
America Military University
05.2024
Advanced Studies Diploma -
Hickory High School
Chesapeake, VA06.2007
Skills
- Software Competency
- Proficient in Microsoft Office programs
- Task prioritization
- Organizational skills
- Team management
- Problem-solving
- Training & Development
- Customer relations
- Multitasking Abilities
- Flexible and adaptable
Affiliations
- Four Army Achievement Medals, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Non Commissioned Officer Professional Development Ribbon, Army Service Ribbon, Overseas Service Ribbon
- Over 500 hours of Volunteer Work at El Paso Animal Shelter from December 2021- May 2024
Timeline
Sergeant
United States Army
11.2019 - 12.2024
Summer Camp Counselor
Mount Pleasant Christian School
05.2019 - 08.2019
Sports and Fitness Instructor
Starz Program
02.2019 - 09.2019
Sales Representative
Verizon Fios
12.2017 - 01.2019
Customer Service Manager and Social Media Coordinator
Natural Bodyz Fitness
02.2016 - 12.2017
Veterinary Assistant
Moyock Animal Hospital
04.2015 - 01.2016
Receptionist
Mount Pleasant Veterinary Clinic
04.2013 - 04.2015
Lexi Mcintosh
United States Army
Christina Keffer Teacher
Mount Pleasant Christian School
Owner/Head Veterinarian
Moyock Animal Hospital
Bachelor of Applied Sciences - Biophysical Science
Regent University
Bachelor Of Science - Public Health
America Military University
Advanced Studies Diploma -
Hickory High School