Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna DeLiddo

Ripon,CA

Summary

Experienced Training Customer Relations Manager bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

16
16
years of professional experience

Work History

Training Customer Relations Manager

Sierra Renewable Organic Management
01.2019 - Current
  • Delivered superior customer service to strengthen relationships and drive future business revenue
  • Developed and implemented standards for staff to provide consistent service to customers and fellow employees
  • Managed customer relations on an ongoing basis to maximize customer retention
  • Assisted with conflict resolution during partnership negotiations and acquisitions
  • Worked with clients to address and respond to client and partnership management issues
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
  • Organized daily workflow and assessed appropriate staffing to provide optimal service
  • Trained new employees on companywide rollouts and systems

Student Worker

Modesto Junior College
01.2016 - 12.2019
  • Worked in a team environment to maintain high levels of productivity
  • Addressed and resolved customer complaints to establish trust and increase loyalty
  • Improved customer service by projecting a friendly and knowledgeable attitude
  • Resolved guest inquiries punctually and politely for professional customer service
  • Communicated effectively with students and provided outstanding customer service
  • Trained new employees

Medical Assistant

The Hill Center
01.2013 - 01.2016
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
  • Collaborated with store manager to maintain daily operations
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Oriented and trained new staff on proper procedures and policies
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
  • Trained new employees

Lead Trainer / Quality Coordinator

BJs Brewhouse
08.2008 - 01.2015
  • Ensured all team members were trained properly to BJ's standards and principles
  • Lead Trainer for newly hired hosts, take-out and server employees
  • Organized and prepared all team members prior to each shift to ensure efficiency and continuity
  • Proactively worked to combat any issues regarding food/beverage and service through guest feedback and onside table touches
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty

Education

Associates in Business -

Modesto Junior College
Modesto, CA
01.2020

Associate of Science -

Modesto Junior College
Modesto, CA
01.2018

Skills

  • Customer Service
  • Schedule Management
  • Strategic Thinking
  • Team Management
  • Training and mentoring
  • Active Listening

Timeline

Training Customer Relations Manager

Sierra Renewable Organic Management
01.2019 - Current

Student Worker

Modesto Junior College
01.2016 - 12.2019

Medical Assistant

The Hill Center
01.2013 - 01.2016

Lead Trainer / Quality Coordinator

BJs Brewhouse
08.2008 - 01.2015

Associates in Business -

Modesto Junior College

Associate of Science -

Modesto Junior College

Similar Profiles

CREATE PROFILE
Jenna DeLiddo