Jenna De Silva
Staten Island,New York
Summary
Thorough Child Protective Specialist committed to keeping children safe and properly cared for by completing investigations and working hard to strengthen family units. Excellent communication skills with an organized and systematic approach.
Overview
17
17
years of professional experience
Work History
Child Protective Specialist
Administration For Children Services
02.2023 - Current
- Collaborated with school personnel to monitor academic performance of students involved in CPS cases.
- Supported victims through advocacy efforts aimed at providing them with access to necessary services.
- Conducted initial investigations of reported child abuse and neglect cases, gathering information from interviews with parents, children, teachers and other sources.
- Provided crisis intervention services to families in need of assistance or guidance.
- Assessed family dynamics and living conditions to determine the safety of children.
- Developed case plans that addressed the needs of the family while ensuring the safety and well-being of children.
- Maintained detailed records on all assigned cases including notes on contacts, progress made towards objectives, decisions taken and actions planned.
- Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
- Attended court hearings related to child welfare cases as a representative for the agency.
- Investigated allegations of physical or sexual abuse by interviewing witnesses and reviewing relevant documents.
Veterinary Receptionist
Faithful Friends Animal Hospital
05.2021 - 02.2023
- Worked with clients to processes all financial transactions
- Processed financial transactions for clients
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately thirty animals per day
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services
- Entered insurance, demographics and health history into patient database
- Checked patients in and out for appointments and collected co-payments
- Called patients to confirm scheduled appointments and obtain additional details
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Veterinary Hospital Manager
McNeal Veterinary Hospital
05.2020 - 03.2021
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Interacted with clients regarding animal health, education on treatment protocols and general procedures
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care
- Educated clients and public on animal health, treatment protocols and general procedures.
Home Health Care Aide
Department of Human Services
05.2018 - 12.2019
- Supervised medication administration, personal hygiene and other activities of daily living
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being
- Maintained clean and well-organized environment to promote client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Veterinary Receptionist
Marine Park Vet Group
09.2006 - 06.2014
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Processed financial transactions for clients
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Worked with clients to processes all financial transactions
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Updated group medical records and technical library to support smooth office operations
- Addressed, documented and responded to incoming correspondences to address client queries
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Education
Children Studies -
St. Joseph's College
New York, New YorkEMT: Emergency Medical Technician -
Center For Allied Health Education
Brooklyn, NY12.2021
BA: Psychology -
Brooklyn College
Brooklyn, NY05.2013
Associates Degree: Liberal Arts -
Kingsborough Community College
Brooklyn, NY06.2008
Skills
- Schedule Management
- Patient Relations
- Patient Safety
- Personnel Management
- Health Information Systems
- Records Management
- Facility Oversight
- Working Collaboratively
- Healthcare Delivery
- Records Maintenance
Timeline
Child Protective Specialist
Administration For Children Services
02.2023 - Current
Veterinary Receptionist
Faithful Friends Animal Hospital
05.2021 - 02.2023
Veterinary Hospital Manager
McNeal Veterinary Hospital
05.2020 - 03.2021
Home Health Care Aide
Department of Human Services
05.2018 - 12.2019
Veterinary Receptionist
Marine Park Vet Group
09.2006 - 06.2014
Children Studies -
St. Joseph's College
EMT: Emergency Medical Technician -
Center For Allied Health Education
BA: Psychology -
Brooklyn College
Associates Degree: Liberal Arts -
Kingsborough Community College
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