Jenna DiGennaro Bull
Baltimore,Maryland
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Finance Manager
Bob Bell Nissan And Kia
01.2023 - Current
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Internet Sales Manager
Mile One
02.2020 - 01.2023
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained sales staff on company procedures and salesmanship.
- Responded to internet inquiries and phone calls in timely matter.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Provided superior and individualized customer service.
Manager
Mattress Firm
01.2017 - 01.2018
- Provided exceptional guest service while driving sales by executing Mattress Firm's exclusive Buying Process
- Maintained awareness of competitor's advertisements and services offered
- Exceeded sales goals by 20% each month, while maintaining high profit margins
- Participated in assigned training and development initiatives to remain current on products, offerings and programs
- Store Execution and Management - Ensuring the store is properly merchandized and the correct sale is displayed in store
- Followed opening and closing procedures and balancing of books inventory management
- Processed financial applications for various forms of credit and reviewing terms and conditions
- Ensured assigned stores are to company standards, while policies and safety regulations are followed
Customer Relations Manager / Aftermarket Specialist
Jones Junction
01.2016 - 01.2017
- Working for Jones Junctions, I performed the following duties:
- Greet customers and make sure they are completely satisfied
- Reviewed vehicle warranties
- Sell accessories and protection packages to maximize profit
- Coordinate appointments and scheduled services
- Provide product knowledge on vehicles and products
- Process loan applications and secure privacy
- Process invoices and issue to vendor
- Maintain sales log and schedules
Sears
01.2014 - 01.2016
- Appliance sales for a major market
- Consistently met and exceeded sales goals and quotas
- Developed customer rapport to define customer needs, identify opportunities, and build relationships to affect long term customer loyalty
- Adept in conveying the benefits of products and services, generating customer interest
- Quickly learn, master, and sell new product offerings.
Gardiners Furniture
01.2013 - 01.2014
- Worked in back office for a local furniture store
- Occasional sales on the floor and developed a repeat customer base
- Effective verbal and written communication skills
- Work accurately and independently with close attention to detail
- Worked closely with associates, vendors, and clients capably and tactfully
- Exceptional time management and problem solving skills.
Sales Associate
Bob Davidson Ford Lincoln
01.2011 - 01.2012
- Developed new customer base by networking with customers
- Maximizing the quality and content of the customer database at every opportunity
- Able to meet sales quotas each month on both new and used cars
- Can manage several sales leads at the same time
- Knowledgeable about new models, features, and accessories in the car market, and able to relate to the customer’s needs
- High level of attention to detail and accuracy.
Manager
Sterling Jewelers
01.2009 - 01.2011
- Managed a local Baltimore store
- Increased gross sales by 25.6%
- Manage Sales, Profit & Loss, Inventory Control, Instituted inventory control procedures to lessen stock shrinkage by 18%
- Recruiting & Selection of New Hires, Human Resources Policy, Scheduling, and Implementation of all new Training, Merchandising and Advertising
- Coordinated special events which increased floor traffic, thereby boosting gross revenue
- Increased customer follow-up calls by 47%, thus increasing sales
- Graduate of DCA - Certified Diamontologist.
Loss Prevention Investigator
Protection Security Associates, Inc
01.2004 - 01.2010
- Safeguarded the assets of the retail store by communicating with other officers of any attempts to steal or destroy store merchandise or property
- Prevented theft by shoplifters, and inventory shrinkage by employees
- I conducted periodic inspections of stock and dressing areas, as well as assisted in the opening and closing of the store.
Macromedia Director
Essex Community College, Law Enforcement Assistance Connection
01.1996 - 01.2000
- Internet & Multimedia Technology
- HTML, Adobe Photoshop
Education
Internet Technology
Community College of Baltimore County
Essex MD05.1997
Skills
- Negotiation
- Verbal and Written Communication
- Managing Appointments
- Sales and Marketing
- Overseeing Employees
- Procedural Streamlining
- Managing Files and Records
- Time Management
- Managing Multiple Tasks
- Schedule Preparation
- Customer Relationship Management
- Employee Training
- Critical Thinking
- Customer Service
- Customer Financing
- Customer Satisfaction
- Sales Strategies
- Manage Contracts
- Lender Relationships
Timeline
Finance Manager
Bob Bell Nissan And Kia
01.2023 - Current
Internet Sales Manager
Mile One
02.2020 - 01.2023
Manager
Mattress Firm
01.2017 - 01.2018
Customer Relations Manager / Aftermarket Specialist
Jones Junction
01.2016 - 01.2017
Sears
01.2014 - 01.2016
Gardiners Furniture
01.2013 - 01.2014
Sales Associate
Bob Davidson Ford Lincoln
01.2011 - 01.2012
Manager
Sterling Jewelers
01.2009 - 01.2011
Loss Prevention Investigator
Protection Security Associates, Inc
01.2004 - 01.2010
Macromedia Director
Essex Community College, Law Enforcement Assistance Connection
01.1996 - 01.2000
Internet Technology
Community College of Baltimore County
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