Jenna Dillon
Austin,TX
Summary
Dedicated student currently honing the skills of self-reflection and interpersonal understanding through a lifelong journey of trial, error, resilience and growth. Experienced in overcoming emotions and academic challenges and leveraging these personal struggles to aid others in similar situations. Passionate about contributing to my community through research and public service, with the hopes to enter Law and offer my service as a future public defender. Driven by a commitment to support and advocate for those enduring emotional, academic, socioeconomic and familial strain for the overall improvement of societal wellbeing. Committed to endless self-discovery to effectively utilize the acquisition of self-awareness and education in empowering others around me.
Overview
6
6
years of professional experience
Work History
Sales Associate
Old Navy, Gap
05.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong rapport with customers and created positive impression of the company.
Crew Lead
AMC Theatres
05.2018 - 06.2022
- Oversaw and aided my team in maintaining a standard of cleanliness and friendliness necessary to ensure customer satisfaction.
- Resolved conflicts to enhance employee relations and cultivate a cohesive, supportive workplace environment.
- Developed, suggested and implemented process improvements to increase productivity of my team.
- Developed and organized employee schedules to ensure punctual breaks and timely task completion.
- Assisted in employee training efforts, helping new hires acclimate quickly and develop essential skills for optimal job performance.
Student Volunteer
Books Between Kids
09.2017 - 05.2021
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Maintained tidy and organized environment to comply with cleanliness standards.
Education
Associate of Arts - Criminal Justice
Lone Star College System
Spring, TX05.2026
Bachelor of Arts - Sociology
University of Texas At Austin
Austin, TX05.2025
High School Diploma -
Spring High School
Spring, TX05.2021
Skills
- Excellent Communication and Interpersonal Skills
- Strategic Analysis and Outcome Prediction
- Adaptability to Change
- Empathy and Compassionate Engagement
- Proficient in Working with Disabled Children
- In-depth Understanding of Autism and Neurodiversity
- Self-Motivated Researcher and Knowledge Seeker
- Strong Customer Service Skills
- Effective Time Management and Conflict Resolution
- Goal-Oriented
Research
Dedication and adoration to academic research:
- Establishing the skeleton of an honors thesis proposal within the field of both Sociology and Rhetoric to explore disparities in treatment and social support for Bipolar Disorder in underprivileged communities, and to analyze its possible correlation to higher rates of violent crime.
- Conducting independent research on the learning styles of individuals with Autism Spectrum Disorder with plans to offer my findings to others struggling to stay afloat in the fast paced and demanding environment associated with university academia.
Timeline
Sales Associate
Old Navy, Gap
05.2023 - Current
Crew Lead
AMC Theatres
05.2018 - 06.2022
Student Volunteer
Books Between Kids
09.2017 - 05.2021
Associate of Arts - Criminal Justice
Lone Star College System
Bachelor of Arts - Sociology
University of Texas At Austin
High School Diploma -
Spring High School