Jenna Dillon
Ambler,PA
Summary
Experienced with overseeing international operations and aligning global strategies to organizational goals. Utilizes collaborative leadership approach to foster team cohesion and drive results. Track record of implementing innovative solutions and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Global Director of Operations
RxSource
06.2025 - 10.2025
- Led Operations for Canada, Ireland, and US facility, supporting site managers in investigations, building maintenance, and process improvements
- Coordinated with construction and validation contractors for new buildout within West Deptford location
- Analyzed process gaps and addressed them with new SOP implementation, process mapping, and training among staff
- Authored move plans, on-the-job trainings, and facility maintenance SOPs
Regional Director, CTD NORAM
Marken
01.2025 - 05.2025
- Led US Operations for Clinical Trial Distribution (CTD), making improvements to the depot to become Marken's Center of Excellence
- Developed and implemented regional strategies to enhance operational efficiency and drive revenue growth
- Fostered relationships with clients, meeting frequently to facilitate collaboration and support
- Monitored staff performance by actively engaging in and observing day-to-day activities
- Contributed to global projects such as enhancements to the inventory management system, process flow, and alignment of training
Vice President, Business Unit Manager
Eurofins Clinical Trial Supplies
02.2024 - 08.2024
- Hosted meetings with potential clients to drive sales
- Led Quality, Operations, Project Management, and Facilities teams; monitored workload, timelines, and output
- Fostered a culture of innovation by encouraging creative problem-solving among teams
- Managed budgets and was accountable for EBITA
- Prepared reports and presented to Executive Leadership within Eurofins
- Facilitated construction and go-live of new GMP site
Vice President of Operations
Eurofins Clinical Trial Supplies
11.2022 - 02.2024
- Designed and authored SOPs for Operations, Facilities, and Project Management
- Met with vendors to discuss capabilities, negotiate pricing, and drive timeline expectations
- Contributed to the development of operating and capital expenditure budget
- Key contributor to configuration of ERP system
- Managed implementation of environmental monitoring system and security system
Senior Director of Operations
Clinigen (formerly CSM)
07.2020 - 03.2022
- Led US Operations, estimated at 40m in sales in 2022, in process definition, working closely with Quality and Project Management to ensure unified approach was achieved
- Prepared and presented business case for satellite site, which included floorplan configuration, ROI, and buildout expense proposal totaling 1.8m. Project was approved for full budget ask
- Implemented Central Enterprise Management System (CEMS), an internal proprietary ERP system
- Managed team of 60 employees
Director of Process Excellence
Clinigen (formerly CSM)
01.2019 - 07.2020
- Analyzed business practices to assess process gaps, using this information to determine solutions through technology integration and/or improved process flow. Eliminated 5-10 manual processes, executing improvements through SOP changes, system automation, and reporting
- Advised Operations department on lean manufacturing principles
- Reconfigured M-Files to meet continuously changing business needs
- Wrote SQL and MS Access reports
- Managed team of 30 employees
Senior Manager of Business Solutions
Clinigen (formerly CSM)
09.2015 - 01.2019
- Coordinated monthly data collection and input for purposes of invoicing
- Configured and implemented M-Files, a document management and quality management system, in two locations
- Implemented Adobe Captivate Prime in three locations
- Trained employees in east coast expansion site
- Managed team of 5 employees
Returns Manager
Clinigen (formerly CSM)
11.2013 - 09.2015
- Communicated with clients to resolve discrepancies, with as many as 75 open clinical trials at once
- Coordinated monthly destruction of returned material, including controlled substances
- Managed team of 3 employees
Packaging Associate
Clinigen (formerly CSM)
04.2013 - 11.2013
- Assembled and labeled clinical trial material in accordance with cGMP standards, company SOPs and client specifications
- Trained new employees on best practices and good documentation
Delivery Coordinator
PepsiCo (formerly Pepsi Beverages Company)
05.2008 - 03.2013
- Accountable for 20 distribution and warehouse locations in assigned territory which involved coordinating missed deliveries, special event requests, and weather-related outages
- Received Top Performer award in 9 out of 12 months
- Communicated with field contacts across US/Canada regarding inbound customer issues and relaying that information back to customers
- Coached sales agents on customer communication
Education
No Degree - Computer Programming
Minnesota State Community And Technical College
Moorhead, MNSkills
- Global operations management
- Customer relations
- Innovation management
- Cross-functional team leadership
- Problem resolution
- Strategic planning
- Supply chain optimization
- Organizational development
- Talent acquisition
- Risk mitigation
- MS Office
- Visio
Accomplishments
- Developed user-facing dashboards by configuration and implementation of DMS/QMS/WMS for document review, approval, workflow management, and CAPA investigations
- Implemented two ERP systems within clinical trial supplies industry
- Coordinated with construction and validation crews for three cGMP-level facilities
ADDITIONAL EXPERIENCE
- Risk Assessments
- Change Controls
- Deviations/Investigations/CAPAs
- Employee Performance Reviews
- Business Continuity Planning
- Disaster Recovery Planning
- Succession Planning
- Facilities Management
- Budgeting
- Controlled Substance Management
Timeline
Global Director of Operations
RxSource
06.2025 - 10.2025
Regional Director, CTD NORAM
Marken
01.2025 - 05.2025
Vice President, Business Unit Manager
Eurofins Clinical Trial Supplies
02.2024 - 08.2024
Vice President of Operations
Eurofins Clinical Trial Supplies
11.2022 - 02.2024
Senior Director of Operations
Clinigen (formerly CSM)
07.2020 - 03.2022
Director of Process Excellence
Clinigen (formerly CSM)
01.2019 - 07.2020
Senior Manager of Business Solutions
Clinigen (formerly CSM)
09.2015 - 01.2019
Returns Manager
Clinigen (formerly CSM)
11.2013 - 09.2015
Packaging Associate
Clinigen (formerly CSM)
04.2013 - 11.2013
Delivery Coordinator
PepsiCo (formerly Pepsi Beverages Company)
05.2008 - 03.2013
No Degree - Computer Programming
Minnesota State Community And Technical College