Jenna DiRosa
Summary
Proven track record in enhancing customer engagement and teamwork at TJX Companies, demonstrating exceptional organizational skills and a strong work ethic. Excelled in high-stress situations, ensuring accuracy in financial transactions and fostering repeat business through effective customer service and empathy. Achieved significant improvements in store visual appeal and customer satisfaction. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJX Companies
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Student Faculty Assistant
Psychology Department of WNEU
03.2024 - 05.2024
- Assisted in the evaluation of student performance by organizing assessments, grading papers, and providing constructive feedback.
- Volunteered to help with special projects of varying degrees of complexity.
Babysitter
Family Members
04.2019 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor of Arts - Psychology
Western New England University
Springfield, MA05.2026
High School Diploma -
Chicopee High School
Chicopee, MA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Reliable and punctual
- Organizational Skills
- Patience and Empathy
- Strong Work Ethic
Timeline
Student Faculty Assistant
Psychology Department of WNEU
03.2024 - 05.2024
Sales Associate
TJX Companies
05.2022 - Current
Babysitter
Family Members
04.2019 - 03.2024
Bachelor of Arts - Psychology
Western New England University
High School Diploma -
Chicopee High School