Jenna Discipio
Granby,USA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Clerk Typist II
Town Of Bloomfield
01.2021 - Current
- Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interact with residents by phone, email or in-person to provide information
- Respond to customer requests, offering support and tailored recommendations to address needs
- Identifies appropriate marketing channels and target customers for campaigns
- Contribute to creative team ideas and translates into actionable project plans
- Collect payments, process transactions and update relevant records.
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Increase customer engagement through social media
- Prepare and edit organizational publications such as newsletters and budget reports for internal or external audiences
- Assist residents in navigating permitting requirements for facility usage
- Support management by processing invoices and documents with consistent on-time delivery through MUNIS
General Office Clerk
Southern Auto Auction
10.2019 - 12.2020
- Communicated general company information to inquiring clients in professional and pleasant manner to project positive company image
- Reviewed, corrected, prepared and input vehicle title information for multiple client accounts
- Processed and verified financial and legal documents to finalize sales deals
- Compiled and produced documents and reports and file, copy or fax required papers to appropriate parties
- Received incoming packages and mail, disperse parcels and ship outgoing items
Rural Carrier Associate
USPS
10.2017 - 09.2019
- Responsible for accurate sorting and organization of mail pieces, including parcels
- Safely and accurately distributed and collected mail along designated mail route within appropriate timeline
- Assisted and communicated with customers regarding postal concerns, questions, and complaints
Registrar
Baystate Noble Hospital
08.2016 - 10.2017
- Greeted and instructed incoming patients of policies and procedures involving emergency department registration process
- Accurately completed necessary documentation as provided by law and hospital regulations to ensure all required information is present regarding patient/insurance information
- Maintained composure in high tension situations to obtain correct information while providing excellent customer service/bedside manner
- Answered and directed phone calls within emergency department, departments of general medicine and facilities affiliated with Baystate hospitals
- Completed and filed discharge documents bridging gap between clinical to clerical to archive accurate patient histories
Warranty Clerk/Service Secretary
Mitchell Volvo Of Simsbury
08.2014 - 06.2017
- Greeted and obtained automotive service customer information and begin customer check-in process
- Answered department telephone calls and directed to department personnel
- Corresponded via email, instant message, memo application and drop box regarding interoffice communications
- Registered new service customers and made appointments based on factors of customer complaints through Reynolds and Reynolds software
- Documented, filed, and closed warranty claims using Volvo Cars of America warranty application
- Updated and closed work orders once completed and received from service manager
- Scheduled and organized various meetings and events within the department as well as company as whole
Preschool and Special Needs Tumble Instructor
World Cup Connecticut
04.2010 - 10.2015
- Educated and guided preschool aged children in safe and appropriate exercises for individual levels of physical and intellectual abilities
- Devised new programs and monitored client progress
Education
Some College - General Studies
Capital Community College
Granby, Connecticut08.2008
High School Diploma -
Granby Memorial High School
Granby, Connecticut06.2008
Skills
- Administrative Support
- Critical Thinking
- Promotion and Advertising
- Multitasking Abilities
Accomplishments
- Collaborated with multiple municipal departments in the design and development of the Town of Bloomfield's Community Investment Plan and Budget Plan publications (2022).
Timeline
Clerk Typist II
Town Of Bloomfield
01.2021 - Current
General Office Clerk
Southern Auto Auction
10.2019 - 12.2020
Rural Carrier Associate
USPS
10.2017 - 09.2019
Registrar
Baystate Noble Hospital
08.2016 - 10.2017
Warranty Clerk/Service Secretary
Mitchell Volvo Of Simsbury
08.2014 - 06.2017
Preschool and Special Needs Tumble Instructor
World Cup Connecticut
04.2010 - 10.2015
High School Diploma -
Granby Memorial High School
Some College - General Studies
Capital Community College
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