Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Clerk Typist II
Town Of Bloomfield
01.2021 - Current
Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Interact with residents by phone, email or in-person to provide information
Respond to customer requests, offering support and tailored recommendations to address needs
Identifies appropriate marketing channels and target customers for campaigns
Contribute to creative team ideas and translates into actionable project plans
Collect payments, process transactions and update relevant records.
Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Increase customer engagement through social media
Prepare and edit organizational publications such as newsletters and budget reports for internal or external audiences
Assist residents in navigating permitting requirements for facility usage
Support management by processing invoices and documents with consistent on-time delivery through MUNIS
General Office Clerk
Southern Auto Auction
10.2019 - 12.2020
Communicated general company information to inquiring clients in professional and pleasant manner to project positive company image
Reviewed, corrected, prepared and input vehicle title information for multiple client accounts
Processed and verified financial and legal documents to finalize sales deals
Compiled and produced documents and reports and file, copy or fax required papers to appropriate parties
Received incoming packages and mail, disperse parcels and ship outgoing items
Rural Carrier Associate
USPS
10.2017 - 09.2019
Responsible for accurate sorting and organization of mail pieces, including parcels
Safely and accurately distributed and collected mail along designated mail route within appropriate timeline
Assisted and communicated with customers regarding postal concerns, questions, and complaints
Registrar
Baystate Noble Hospital
08.2016 - 10.2017
Greeted and instructed incoming patients of policies and procedures involving emergency department registration process
Accurately completed necessary documentation as provided by law and hospital regulations to ensure all required information is present regarding patient/insurance information
Maintained composure in high tension situations to obtain correct information while providing excellent customer service/bedside manner
Answered and directed phone calls within emergency department, departments of general medicine and facilities affiliated with Baystate hospitals
Completed and filed discharge documents bridging gap between clinical to clerical to archive accurate patient histories
Warranty Clerk/Service Secretary
Mitchell Volvo Of Simsbury
08.2014 - 06.2017
Greeted and obtained automotive service customer information and begin customer check-in process
Answered department telephone calls and directed to department personnel
Corresponded via email, instant message, memo application and drop box regarding interoffice communications
Registered new service customers and made appointments based on factors of customer complaints through Reynolds and Reynolds software
Documented, filed, and closed warranty claims using Volvo Cars of America warranty application
Updated and closed work orders once completed and received from service manager
Scheduled and organized various meetings and events within the department as well as company as whole
Preschool and Special Needs Tumble Instructor
World Cup Connecticut
04.2010 - 10.2015
Educated and guided preschool aged children in safe and appropriate exercises for individual levels of physical and intellectual abilities
Devised new programs and monitored client progress
Education
Some College - General Studies
Capital Community College
Granby, Connecticut
08.2008
High School Diploma -
Granby Memorial High School
Granby, Connecticut
06.2008
Skills
Administrative Support
Critical Thinking
Promotion and Advertising
Multitasking Abilities
Accomplishments
Collaborated with multiple municipal departments in the design and development of the Town of Bloomfield's Community Investment Plan and Budget Plan publications (2022).
Timeline
Clerk Typist II
Town Of Bloomfield
01.2021 - Current
General Office Clerk
Southern Auto Auction
10.2019 - 12.2020
Rural Carrier Associate
USPS
10.2017 - 09.2019
Registrar
Baystate Noble Hospital
08.2016 - 10.2017
Warranty Clerk/Service Secretary
Mitchell Volvo Of Simsbury
08.2014 - 06.2017
Preschool and Special Needs Tumble Instructor
World Cup Connecticut
04.2010 - 10.2015
High School Diploma -
Granby Memorial High School
Some College - General Studies
Capital Community College
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