Jenna Dodge
Nashua
Summary
Enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Skilled in order management, payment processing and handling special dietary requirements.
Overview
5
5
years of professional experience
Work History
Server
Beth's Kitchen Cafe
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported coworkers and business by being reliable and on-time for scheduled shifts.
Crew Member
McDonalds
05.2020 - Current
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Team Manager
Rivier University Men's Lacrosse
10.2021 - Current
- Enhanced player and audience satisfaction by diligently maintaining scoreboard and game clock and adhering to league rules throughout games.
- Ensured that gear storage was organized in the correct manner, streamlining the sorting process.
- Aided in stat collection for individual players by meticulously observing games and viewing replays to guarantee accurate reports.
Desk Worker
Rivier University
10.2021 - Current
- Maintained safe environment by enforcing mask mandates for all guests throughout Covid-19 pandemic
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Kept resident building secure by registering outside guests, collecting ID and filing proper forms.
Education
Bachelor of Science - Biology
Rivier University
Nashua, NH05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Reliable and Responsible
- Order Accuracy
- Multitasking Abilities
- Cash Handling
- Menu Memorization
- Cleanliness standards
- High-volume dining
- Sales Techniques
- Beverage Preparation
Timeline
Team Manager
Rivier University Men's Lacrosse
10.2021 - Current
Desk Worker
Rivier University
10.2021 - Current
Crew Member
McDonalds
05.2020 - Current
Server
Beth's Kitchen Cafe
08.2019 - Current
Bachelor of Science - Biology
Rivier University
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