Jenna Dolan
Clermont ,FL
Summary
Engaging communicator with a strong background in customer service. Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Dedicated to exceeding customer expectations, improving operations, and assisting team members.
Overview
6
6
years of professional experience
Work History
Cast Member
Walt Disney World Resort
08.2021 - Current
- Greet guests with a friendly smile
- Help direct guests
- Ensuring safety of all guests
Beverage Cart Attendant/Bartender
Mission Inn Resort and Club
01.2023 - 08.2024
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
Server/bartender
Arlington Ridge Golf Club
03.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lifeguard
State Of Florida
05.2018 - 08.2022
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Attentively monitored swimmers to identify distress
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents
- Entered water immediately to pull struggling swimmers to safety
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
Front Desk Manager
Microtel Inn And Suites
01.2020 - 05.2021
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Managed front desk maintenance of client records and lab data
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved guest complaints by addressing issues with rooms promptly
- Created lasting relationships with guests that built loyalty and drove hotel revenue
Education
Associates Of Arts -
Lake Sumter
Leesburg05.2021
Skills
- Food preparation
- Interacting with people
- Strong verbal communication
- Friendliness and Interpersonal
Timeline
Beverage Cart Attendant/Bartender
Mission Inn Resort and Club
01.2023 - 08.2024
Cast Member
Walt Disney World Resort
08.2021 - Current
Server/bartender
Arlington Ridge Golf Club
03.2021 - 04.2023
Front Desk Manager
Microtel Inn And Suites
01.2020 - 05.2021
Lifeguard
State Of Florida
05.2018 - 08.2022
Associates Of Arts -
Lake Sumter