Jenna Dominguez
FRIENDSHIP,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational needs with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
Antonio's at the Pines, Inc. Restaurant & Bar
01.2017 - 09.2024
- Managed day-to-day business operations of a successful bar and restaurant owned for 7 years.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Network Marketing/Homeschool Educator
Self
01.2012 - 01.2017
- Held selling appointments to earn income while prioritizing raising & educating children as well as reducing child care expense.
- Adapted teaching methods and lesson plans to changing student needs.
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
Sales & Leasing Consultant
A-F Motors, Inc
02.2013 - 11.2014
- Achieved General Motors' Mark of Excellence Award in my first year of selling
- Completed in person Auto Sales Training in Iowa & Weekly DVD Trainings from the Markee Group
- Assisted in keeping the showroom and lot clean, well presented, and cars aligned
- Responded to all online leads within the hour received
- Translated for Spanish speaking service & sales customers
Sales/Service/Culinary Manager Positions & Regional Training Specialist
Olive Garden
01.2007 - 01.2011
- Managed business and staff at high volume restaurants in Madison & Milwaukee Metropolis
- Strived for excellence in guest service, sales, employee training and retention
- Worked to maximize table turns and minimize labor expense
- Conducted training conferences for certified trainers in English and Spanish
- Traveled around the state as needed to assist other locations in training objectives
Education
Manager in Training Program -
Darden Restaurants
Psychology - Spanish
University of Wisconsin Stout/Green Bay
01.2005
Skills
- Bilingual, English/Spanish
- Quickbooks
- Microsoft Office
- Teamwork
- Proven track record for performing well under pressure
- Hiring
- Operations management
- Documentation and reporting
- Client relationship management
- Strong work ethic
- Schedule management
- Decision-making
- Customer service
- Accurate record keeping
- Business planning
Accomplishments
- Supervised team of 18 staff members.
Awards
Mark of Excellence, General Motors
Certification
- CPR/AED Certification
- ServSafe Food Manager Certification
- Wisconsin Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Antonio's at the Pines, Inc. Restaurant & Bar
01.2017 - 09.2024
Sales & Leasing Consultant
A-F Motors, Inc
02.2013 - 11.2014
Network Marketing/Homeschool Educator
Self
01.2012 - 01.2017
Sales/Service/Culinary Manager Positions & Regional Training Specialist
Olive Garden
01.2007 - 01.2011
Psychology - Spanish
University of Wisconsin Stout/Green Bay
- CPR/AED Certification
- ServSafe Food Manager Certification
- Wisconsin Driver's License
Manager in Training Program -
Darden Restaurants
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