Jenna Dominguez
FRIENDSHIP,WI
Summary
Detail-oriented professional with a proven track record in communication and project management, adept at managing multiple tasks in fast-paced environments. Known for a proactive approach to problem-solving, consistently optimizing processes to enhance team performance and achieve organizational goals. Possesses hands-on experience in event planning and execution, complemented by a positive attitude and adaptability in challenging situations. Committed to continuous learning and fostering collaborative relationships to drive success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Kwik Trip Inc.
02.2025 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management practices to reduce stock discrepancies.
- Developed scheduling strategies to improve staff efficiency and coverage.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Supervised 40 co-workers.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
Owner/Operator
Antonio's at the Pines, Inc. Restaurant & Bar
01.2017 - 09.2024
- Managed day-to-day business operations of a successful bar and restaurant owned for 7 years.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Network Marketing/Homeschool Educator
Self
01.2012 - 01.2017
- Held selling appointments to earn income while prioritizing raising & educating children as well as reducing child care expense.
- Adapted teaching methods and lesson plans to changing student needs.
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
Sales & Leasing Consultant
A-F Motors, Inc
02.2013 - 11.2014
- Achieved General Motors' Mark of Excellence Award in my first year of selling
- Completed in person Auto Sales Training in Iowa & Weekly DVD Trainings from the Markee Group
- Assisted in keeping the showroom and lot clean, well presented, and cars aligned
- Responded to all online leads within the hour received
- Translated for Spanish speaking service & sales customers
Sales/Service/Culinary Manager Positions & Regional Training Specialist
Olive Garden
01.2007 - 01.2011
- Managed business and staff at high volume restaurants in Madison & Milwaukee Metropolis
- Strived for excellence in guest service, sales, employee training and retention
- Worked to maximize table turns and minimize labor expense
- Conducted training conferences for certified trainers in English and Spanish
- Traveled around the state as needed to assist other locations in training objectives
Education
Manager in Training Program -
Darden Restaurants
2 Years of Study - Psychology
University of Wisconsin Stout
Menomonie, WI01.2005
Professional Development - Communication
University of Wisconsin Stout
Menomonie05-2025
Certificate of Technical Studies - Business Management
Kwik Trip Inc. Training Center
05-2025
Skills
- Bilingual, English/Spanish
- Quickbooks
- Stock management
- Policy execution
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Verbal and written communication
- Work Planning and Prioritization
- Teamwork and collaboration
- Active listening
- Willingness to learn
- Proven track record for performing well under pressure
- Hiring
- Operations management
- Documentation and reporting
- Client relationship management
- Strong work ethic
- Schedule management
- Decision-making
- Customer service
- Accurate record keeping
- Schedule coordination
- Promotional events
- Health and safety
- Microsoft Office Suite
Accomplishments
- Supervised team of 18 staff members.
Certification
- CPR/AED Certification
- ServSafe Food Manager Certification
- Wisconsin Driver's License
Languages
Spanish
Native or Bilingual
Awards
Mark of Excellence, General Motors
Timeline
Assistant Store Leader
Kwik Trip Inc.
02.2025 - Current
Owner/Operator
Antonio's at the Pines, Inc. Restaurant & Bar
01.2017 - 09.2024
Sales & Leasing Consultant
A-F Motors, Inc
02.2013 - 11.2014
Network Marketing/Homeschool Educator
Self
01.2012 - 01.2017
Sales/Service/Culinary Manager Positions & Regional Training Specialist
Olive Garden
01.2007 - 01.2011
Manager in Training Program -
Darden Restaurants
2 Years of Study - Psychology
University of Wisconsin Stout
Professional Development - Communication
University of Wisconsin Stout
Certificate of Technical Studies - Business Management
Kwik Trip Inc. Training Center