Jenna Dowden
Simmesport,LA
Summary
Dynamic Firewatch Foreman with proven crew leadership at USI Industrial Services Inc. Excels in worksite safety and OSHA compliance, ensuring a secure environment. Recognized for attention to detail and effective communication, fostering team collaboration. Committed to continuous improvement and adept at decision-making in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Firewatch Forman
USI Industrial Services Inc
04.2025 - 05.2025
- Learned and adhered to safety protocols in operational environments.
- Assisted in coordinating daily tasks among crew members for efficiency.
- Maintained cleanliness and organization of work areas to promote safety.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Fire Watch/ Bottle Watch/ Fire Watch
USI Industrial Services Inc
01.2025 - 04.2025
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Boilermaker
Altairstrickland
08.2024 - 10.2024
- Conducted inspections to ensure compliance with safety standards and regulations.
- Collaborated with team members to troubleshoot issues during installation processes.
- Maintained accurate records of materials utilized in construction projects.
- Tightened or replaced bolts and gaskets to repair leaks.
- Identified issues and addressed each immediately with job foreman.
Fire Watch
USI Industrial Services Inc
10.2023 - 07.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Private Nanny
Donnie and Blaine Chesne
08.2023 - 12.2023
- Supervised daily activities, ensuring children's safety and engagement in age-appropriate tasks
- Developed individualized educational plans to support each child's developmental milestones
- Coordinated schedules for playdates, appointments, and extracurricular activities
- Implemented effective behavioral management strategies to promote positive interactions
- Communicated regularly with parents regarding children's progress and well-being
- Maintained a clean, organized environment conducive to learning and play
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Customer Support and Collections Agent
Mobiloans
02.2022 - 08.2023
- Managed customer accounts to ensure timely payments and maintain positive relationships.
- Conducted thorough account reviews to identify discrepancies and resolve issues efficiently.
- Utilized collection software to track overdue accounts and document interactions with clients.
- Developed payment plans in collaboration with clients to facilitate debt resolution.
- Maintained compliance with industry regulations while handling sensitive financial information.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Fire Watch/ Hole Watch/ Bottle Watch
USI Industrial Services Inc
08.2021 - 01.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Tool Room Attendant
Pearl Industries
07.2021 - 08.2021
- Managed tool inventory, ensuring availability and organization for production teams.
- Conducted regular maintenance on tools, enhancing operational efficiency and safety standards.
- Trained new staff on proper tool usage and safety protocols to promote workplace safety.
- Streamlined tool retrieval processes, reducing downtime for production activities.
- Oversaw daily inspections of tools, ensuring compliance with safety regulations and operational guidelines.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
Clerk/Typist
Avoyelles Manor Nursing Home
03.2021 - 07.2021
- Processed incoming correspondence and documents with attention to detail and accuracy.
- Utilized word processing software to create, edit, and format various reports and documents.
- Maintained organized filing system for easy retrieval of information and efficient workflow.
- Assisted in data entry tasks, ensuring consistent accuracy across databases and records.
- Coordinated scheduling for meetings, appointments, and events while managing calendar conflicts.
- Trained new staff on clerical procedures and software applications to ensure operational continuity.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Fire Watch/Holewatch/Bottle Watch
USI Industrial Services Inc
08.2018 - 03.2021
- Monitored and maintained safety protocols during confined space operations.
- Conducted regular inspections of areas for potential hazards and compliance.
- Assisted in preparing equipment and tools for safe entry into confined spaces.
- Communicated effectively with team members to ensure understanding of safety measures.
- Ensured worker safety through diligent application of OSHA regulations during hole watch/ fire watch duties.
Waitress
Rickochet Billiards
05.2018 - 08.2018
- Delivered exceptional customer service in fast-paced dining environments.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new waitstaff on menu knowledge and service protocols.
- Assisted in inventory management, contributing to efficient stock control and supply ordering processes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Bartender
T&K Daiquiri
05.2017 - 05.2018
- Crafted innovative cocktails and maintained consistent drink quality to enhance customer satisfaction.
- Managed bar inventory, conducted regular stock checks, and ordered supplies to minimize waste.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Developed efficient workflows to expedite drink service during peak hours, improving overall bar performance.
- Implemented best practices for cleanliness and safety in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
No Degree - Land And Resource Management
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Avoyelles High School
Moreauville, LA05-2016
Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Worksite safety
- OSHA compliance
Timeline
Firewatch Forman
USI Industrial Services Inc
04.2025 - 05.2025
Fire Watch/ Bottle Watch/ Fire Watch
USI Industrial Services Inc
01.2025 - 04.2025
Boilermaker
Altairstrickland
08.2024 - 10.2024
Fire Watch
USI Industrial Services Inc
10.2023 - 07.2024
Private Nanny
Donnie and Blaine Chesne
08.2023 - 12.2023
Customer Support and Collections Agent
Mobiloans
02.2022 - 08.2023
Fire Watch/ Hole Watch/ Bottle Watch
USI Industrial Services Inc
08.2021 - 01.2022
Tool Room Attendant
Pearl Industries
07.2021 - 08.2021
Clerk/Typist
Avoyelles Manor Nursing Home
03.2021 - 07.2021
Fire Watch/Holewatch/Bottle Watch
USI Industrial Services Inc
08.2018 - 03.2021
Waitress
Rickochet Billiards
05.2018 - 08.2018
Bartender
T&K Daiquiri
05.2017 - 05.2018
No Degree - Land And Resource Management
University of Louisiana At Lafayette
High School Diploma -
Avoyelles High School
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