Jenna Doyle
Davenport
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Physicians Answering Service
04.2023 - Current
- Managed high-volume incoming calls, ensuring timely and accurate responses to patient inquiries.
- Resolved customer concerns by employing strong problem-solving skills and effective communication techniques.
- Documented detailed call logs in CRM software, maintaining accurate records for follow-up actions.
- Collaborated with medical staff to relay critical information and enhance patient service experience.
MDS Coordinator
Aspire of Muscatine
02.2022 - 08.2022
- Coordinated comprehensive assessments for residents to ensure accurate data collection and care planning.
- Developed individualized care plans based on resident needs, preferences, and regulatory standards.
- Collaborated with interdisciplinary teams to enhance communication and improve resident outcomes.
- Ensured compliance with federal and state regulations through meticulous documentation and audits.
Registered Nurse
Aspire of Pleasant Valley
04.2017 - 01.2022
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on treatment protocols, promoting adherence and understanding.
- Assisted in the coordination of patient admissions, discharges, and transfers for streamlined operations.
- Conducted thorough assessments to identify patient needs and prioritize nursing interventions.
- Documented patient progress accurately in electronic health records for compliance and continuity of care.
- Trained new nursing staff on best practices, fostering a culture of teamwork and quality care.
- Implemented infection control procedures, contributing to improved safety standards within the facility.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Registered Nurse
Favorite Healthcare Staffing
01.2017 - 12.2017
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Infectious Disease Nurse
Rock Island County Health Department
11.2016 - 04.2017
- Administered vaccinations and medications to patients following established protocols.
- Monitored patient health, documenting changes and responding to concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for infectious disease patients.
- Educated patients on infection prevention strategies and treatment options effectively.
- Conducted research on emerging infectious diseases to inform clinical practices and policies.
- Implemented infection control measures, reducing transmission rates within healthcare facilities.
- Continuously updated clinical knowledge on emerging infectious diseases, ensuring preparedness for new challenges in patient care.
Education
Bachelor of Science - Nursing
Jacksonville University
Jacksonville, FL06-2017
Associate of Arts - Nursing
Spoon River College
Canton, IL05-2009
Bachelor of Science - Psychology
University of Illinois At Springfield
Springfield, IL01-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Physicians Answering Service
04.2023 - Current
MDS Coordinator
Aspire of Muscatine
02.2022 - 08.2022
Registered Nurse
Aspire of Pleasant Valley
04.2017 - 01.2022
Registered Nurse
Favorite Healthcare Staffing
01.2017 - 12.2017
Infectious Disease Nurse
Rock Island County Health Department
11.2016 - 04.2017
Bachelor of Science - Nursing
Jacksonville University
Associate of Arts - Nursing
Spoon River College
Bachelor of Science - Psychology
University of Illinois At Springfield
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