Jenna Duarte
Willits,CA
Summary
Results-driven Director of Transportation with expertise in safety training, route optimization, and regulatory compliance. Proven ability to enhance transportation service quality and foster effective communication with stakeholders. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Director of Transportation
Upper Lake Unified School District
Upper Lake, California
08.2022 - 12.2025
- Coordinated daily transportation schedules for student routes and extracurricular activities.
- Developed training programs for bus drivers on safety regulations and best practices.
- Collaborated with school officials to plan safe routes for student transportation.
- Managed vehicle maintenance and safety inspections for all school transport vehicles.
- Oversaw budget planning for transportation operations and resource allocation.
- Ensured compliance with state transportation laws and district policies consistently.
- Communicated with parents regarding transportation issues and schedule changes promptly.
- Implemented efficient processes to improve overall transportation service quality across the district.
- Managed inventory levels of spare parts by ordering replacement items as needed.
- Participated in industry events such as trade shows or conferences to stay abreast of changes in regulations or technology.
- Established key performance indicators to measure the effectiveness of transportation operations.
- Developed strategies to increase customer satisfaction through enhanced communication protocols.
- Oversaw the scheduling of vehicles and drivers to ensure timely delivery of goods.
- Ensured proper documentation of all cargo deliveries for accurate tracking purposes.
- Conducted investigations into customer complaints or incidents involving company vehicles or personnel.
- Coordinated with customers regarding delivery schedules, special needs, and other relevant information.
- Implemented policies and procedures related to driver safety, route optimization, vehicle usage.
- Provided guidance and advice to staff members regarding operational issues or concerns.
- Supervised a team of drivers and dispatchers to ensure quality service delivery.
- Organized training sessions for drivers on defensive driving techniques and safe loading practices.
Lead Instructor/ Bus Driver
Laytonville Unified School Ditrict
Laytonville, California
03.2020 - 08.2022
- Developed engaging lesson plans for diverse learning styles and needs.
- Implemented effective teaching strategies to maximize student learning outcomes.
- Participated in professional development opportunities related to teaching best practices.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Provided route, schedule and fare information to passengers.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Complied with local traffic regulations and safety requirements for bus operation.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Lead Instructor/Bus Driver Training Instructor
Willits Unified School District
Willits, California
05.2015 - 03.2020
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
- Created appropriate learning environments for students.
- Maintained student records detailing progress, attendance and program requirements.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Oversaw many training miles alongside all new drivers.
- Instructed trainees of various ages to operate motor vehicle safely and obtain driver's license.
- Conveyed importance of company standards and regulations.
- Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.
- Introduced new driver trainees to automobile fundamentals and basic electromechanical operation of vehicle.
- Conducted formal road driving test with students at conclusion of other testing to verify students' readiness for licensure.
- Updated and managed training classes and materials.
- Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
- Coached students through use of operational controls such as foot pedals and turn signals while in stationary vehicle.
- Led students through parallel parking and other parking configurations in parking lot without other traffic.
- Organized and submitted company forms and regulatory documents.
- Taught practical, safe driving practices in classroom and via videos before having students drive.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Provided feedback to students on their performance during training sessions.
- Conducted classroom instruction, field training and evaluations of student drivers.
- Communicated regularly with supervisors regarding ongoing training activities.
- Observed student drivers while they operated buses to identify areas of improvement or safety concerns.
- Maintained accurate records of student progress throughout the course duration.
- Inspected vehicles prior to use for any mechanical issues or maintenance needs.
- Researched current trends in transportation regulations to ensure compliance with federal and state laws.
- Provided guidance and support to new bus drivers as they learn their routes.
- Advocated for safety protocols and procedures among trainees and staff members.
- Created lesson plans for each class session based on the curriculum requirements.
- Instructed students in defensive driving techniques, traffic laws, vehicle operations, passenger assistance and emergency response procedures.
- Evaluated student's performance during road tests to determine if they are ready for certification.
- Organized refresher courses for experienced bus drivers to stay up-to-date with industry standards.
- Developed and implemented bus driver training programs.
Education
Certified Transportation Instructor - Instructing People To Drive A School Bus, Transit
California Department of School Transportation
West Sacramento, CA08-2018
High School Diploma -
Laytonville Unified School District
Laytonville, CA06-1999
Skills
- Transportation management
- Safety training
- Route optimization
- Fleet maintenance
- Regulatory compliance
- Customer relationship management
- Performance measurement
- Effective communication
- Team leadership
- Conflict resolution
- Scheduling coordination
- Transportation operations
- Route planning
- Safety regulations implementation
- Time management
- Excellent communication
- Equipment inspections
- Written communication
Timeline
Director of Transportation
Upper Lake Unified School District
08.2022 - 12.2025
Lead Instructor/ Bus Driver
Laytonville Unified School Ditrict
03.2020 - 08.2022
Lead Instructor/Bus Driver Training Instructor
Willits Unified School District
05.2015 - 03.2020
Certified Transportation Instructor - Instructing People To Drive A School Bus, Transit
California Department of School Transportation
High School Diploma -
Laytonville Unified School District