Jenna Duhe
Baton Rouge
Summary
Dedicated and compassionate healthcare support professional with experience in patient intake, insurance verification, and EMR systems. Skilled in providing client-focused service in clinical and fast-paced environments. Strong interpersonal communicator with a background in administrative support, hospitality, and physical therapy settings. Currently transitioning into nursing, bringing a well-rounded foundation in patient care, professionalism, and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Baton Rouge Orthopedic Clinic
03.2025 - Current
- Greet and check in patients with professionalism, verifying insurance and collecting co-pays and outstanding balances.
- Complete patient registration and ensure accurate, HIPAA-compliant documentation in the electronic medical record system.
- Support clinical workflow by directing patients to appropriate areas and entering electronic messages to internal teams.
- Provide patients with the Notice of Privacy Practices and answer questions about clinic procedures.
- Perform administrative tasks as assigned to enhance patient experience and support clinic operations.
After Hours Receptionist
Baton Rouge Orthopedic Clinic
05.2024 - Current
- Greet patients and assist with appointment check-ins and registration after regular clinic hours.
- Accurately enter patient demographics and insurance details into the medical records system.
- Generate and distribute superbills to support billing and documentation processes.
- Communicate efficiently with clinical staff using electronic messaging to maintain patient flow.
- Direct patients to appropriate departments and ensure all required forms are completed.
Physical Therapy Technician
Traction Sports Therapy
05.2024 - 01.2025
- Provide hands-on support to patients during therapy sessions, ensuring proper technique and safety.
- Prepare treatment areas, sanitize equipment, and help maintain a clean, efficient clinical environment.
- Track and document patient progress accurately, updating therapists as needed.
- Assist with implementing personalized care plans under therapist supervision.
- Educate patients on therapy equipment usage and monitor responses during exercises.
Physical Therapy Technician
Baton Rouge Orthopedic Clinic
05.2022 - 05.2024
- Assisted patients during physical therapy sessions, ensuring correct technique and providing encouragement.
- Prepared treatment areas and maintained cleanliness to support a safe and efficient rehab environment.
- Educated patients on home exercise programs and verified understanding before discharge.
- Operated therapeutic modalities such as ultrasound and electrical stimulation under therapist supervision.
- Supported front desk duties, including scheduling and follow-up calls.
- Managed supply inventory and restocked patient rooms as needed.
- Maintained patient confidentiality and safety in accordance with HIPAA and OSHA regulations.
Bartender
Uncle Earls
06.2022 - 03.2024
- Delivered prompt and personable bar service in a high-volume, high-energy environment.
- Mixed and served beverages per standard recipes and custom orders, ensuring quality and consistency.
- Maintained bar cleanliness and presentation, restocked inventory, and monitored supplies.
- Trained new bartenders on company standards, customer service, and bar upkeep.
- Collaborated with security to manage patron behavior and ensure a safe environment.
- Accurately handled all transactions and balanced the register at end-of-shift.
Bartender
Boudreaux and Thibodeaux
12.2019 - 06.2022
- Delivered high-energy service in a fast-paced bar environment, ensuring positive guest experiences.
- Created and served alcoholic and non-alcoholic beverages per standard recipes and custom requests.
- Handled transactions, balanced registers, and maintained accountability for all sales.
- Trained new team members on drink preparation, cleanliness standards, and customer interaction.
- Maintained bar cleanliness, organized inventory, and ensured compliance with health and safety regulations.
- Worked collaboratively with security to identify and manage over-intoxicated patrons.
Sports Marketing Intern
Traction Sports Performance
08.2019 - 08.2020
- Collaborated with the marketing team to support brand promotion through events and community outreach.
- Assisted in planning and executing sports tournaments, public events, and marketing initiatives.
- Helped develop internal procedures and presented client-first strategies aligned with company culture.
- Supported clients and athletes with customer service and facility guidance.
- Maintained cleanliness and safety of gym and therapy spaces to support daily operations.
Preschool Student Teacher
Parkview Baptist
08.2019 - 12.2019
- Developed and led engaging, age-appropriate activities to support early childhood learning.
- Managed daily care routines including feeding, hygiene, and play with individualized attention to each child’s needs.
- Promoted language development, social interaction, and physical activity in a nurturing environment.
- Maintained a clean, organized, and safe classroom setting in coordination with school staff.
- Built strong relationships with children and parents through consistent communication and care.
Office Clerk
Taylor Wellons Politz and Duhe Law Firm
06.2018 - 07.2019
- Assisted attorneys and legal staff with administrative tasks including sorting mail, filing documents, and answering phones.
- Welcomed clients, scheduled meetings and conference calls, and maintained a professional front office environment.
- Restocked office supplies and handled errands involving confidential legal documents.
- Maintained discretion and confidentiality while managing sensitive case-related materials.
Student Worker
Paul M. Hebert Law Center
08.2016 - 12.2017
- Distributed mail to faculty and staff, and performed campus deliveries between departments.
- Created spreadsheets, letters, and certificates using office software.
- Assisted with conference and seminar setup, including event materials and logistics.
- Handled administrative duties such as answering phones, making copies, and supporting office operations.
- Contributed to a smooth-running legal academic office through organization, adaptability, and professionalism.
Bartender
JL’s Place
08.2016 - 10.2017
- Provided friendly and efficient bar service, creating a welcoming atmosphere for guests.
- Crafted a variety of beverages, including custom orders, while maintaining speed and accuracy.
- Managed cash and card transactions with accuracy, balanced the register, and ensured proper documentation.
- Trained new bartenders on drink preparation, cleanliness standards, and customer service.
- Collaborated with security staff to monitor guest behavior and handle over-intoxication situations appropriately.
Receptionist
Petz Plaza
06.2016 - 12.2016
- Greeted walk-in clients and responded to inquiries in person and by phone with professionalism and warmth.
- Managed front desk operations including appointment scheduling, calendar updates, and customer check-ins.
- Directed visitors and maintained facility directories to ensure smooth communication and flow.
- Performed administrative duties such as filing, photocopying, and faxing to support office efficiency.
- Followed safety protocols to ensure secure access and a welcoming environment for clients and their pets.
Kennel Technician
Hickory Small Animal Hospital
03.2016 - 05.2016
- Provided daily care for animals including feeding, walking, bathing, and administering medications as instructed.
- Ensured cleanliness sanitation of kennels, cages, and the overall clinic environment.
- Assisted with intake and discharge of animals during check-in/out, ensuring smooth transitions for pets and owners.
- Supported veterinary staff by restraining animals during exams and procedures.
- Maintained inventory of supplies and upheld a safe, organized work environment.
Student Receptionist
Southeastern Louisiana University Admissions
09.2015 - 01.2016
- Maintained academic eligibility requirements to uphold student employment.
- Greeted and assisted students, faculty, and visitors at the front desk, creating a welcoming first impression.
- Answered and directed phone calls, scheduled meetings, and updated office records.
- Performed clerical tasks including data entry, filing, and event preparation in support of admissions staff.
- Used Time and Labor software to clock in/out and accurately track work hours.
- Demonstrated professionalism, communication skills, and attention to detail in a busy campus environment.
Nursery Caretaker
YMCA Southside
06.2015 - 07.2015
- Ensured a safe, engaging, and nurturing environment for young children during daily care.
- Communicated through play-based interaction to support early social and cognitive development.
- Maintained clean, organized play areas and sanitized toys and equipment regularly.
- Monitored child well-being and documented observations for staff and parent reference.
Dance Assistant Teacher
Legworks by Terri Dance Studio
06.2010 - 08.2013
- Assisted in teaching foundational dance techniques across various styles including tap, jazz, ballet, lyrical and hip-hop.
- Supported student growth by fostering discipline, motivation, and self-confidence through movement.
- Helped create a positive learning environment that encouraged expression, creativity, and self-belief.
Education
High School -
St. Joseph's Academy
Baton Rouge, Louisiana05.2015
Interdisciplinary Studies
Louisiana State University
Baton Rouge, Louisiana05.2025
Business Administration
Southeastern Louisiana University
Hammond, Louisiana08.2016
Skills
- Client-facing customer service
- Insurance eligibility & benefits verification
- HIPAA-compliance
- Patient intake and registration
- Interpersonal communication
- Epic EMR proficiency
- Apple and Microsoft Office proficiency
Certification
- BLS provider
Timeline
Patient Access Representative
Baton Rouge Orthopedic Clinic
03.2025 - Current
After Hours Receptionist
Baton Rouge Orthopedic Clinic
05.2024 - Current
Physical Therapy Technician
Traction Sports Therapy
05.2024 - 01.2025
Bartender
Uncle Earls
06.2022 - 03.2024
Physical Therapy Technician
Baton Rouge Orthopedic Clinic
05.2022 - 05.2024
Bartender
Boudreaux and Thibodeaux
12.2019 - 06.2022
Sports Marketing Intern
Traction Sports Performance
08.2019 - 08.2020
Preschool Student Teacher
Parkview Baptist
08.2019 - 12.2019
Office Clerk
Taylor Wellons Politz and Duhe Law Firm
06.2018 - 07.2019
Student Worker
Paul M. Hebert Law Center
08.2016 - 12.2017
Bartender
JL’s Place
08.2016 - 10.2017
Receptionist
Petz Plaza
06.2016 - 12.2016
Kennel Technician
Hickory Small Animal Hospital
03.2016 - 05.2016
Student Receptionist
Southeastern Louisiana University Admissions
09.2015 - 01.2016
Nursery Caretaker
YMCA Southside
06.2015 - 07.2015
Dance Assistant Teacher
Legworks by Terri Dance Studio
06.2010 - 08.2013
Interdisciplinary Studies
Louisiana State University
Business Administration
Southeastern Louisiana University
High School -
St. Joseph's Academy
Awards
Dean’s List Fall 2024, Spring 2025
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