Jenna Dunivan
Richmond,VA
Summary
Reliable and detail-oriented remote support professional with over 15 years of experience
in customer service, email/chat support, eCommerce platforms, and CRM systems. Adept at
resolving customer issues, managing product information, processing orders, and
maintaining a calm, helpful tone in written communication. Proven ability to work
independently and multitask in a fast-paced, remote environment.
Overview
18
18
years of professional experience
Work History
eCommerce Specialist
Xerox, Inc
Virginia Beach, Virginia
09.2023 - Current
- Provide technical and product support via email and internal chat systems
- Resolve customer issues related to inventory, product listings, and platform integration
- Manage product data, pricing, and updates across eCommerce platforms (VARStreet,
Salesforce) - Collaborate with vendors to troubleshoot and submit support tickets
- Use basic HTML and custom catalog formatting to meet client need
eCommerce Marketplace Coordinator
Yves Delorme, Inc
Charlottesville, Virginia
11.2019 - 09.2023
- Assisted customers with orders, complaints, and shipping discrepancies via phone,
email, and ZenDesk chat - Managed all FedEx shipping insurance claims and coordinated returns
- Executed website redesign strategies to boost brand consistency and sales
- Streamlined inventory audits and internal processes for time efficiency
Reservations Specialist
Stay Charlottesville
Charlottesville, Virginia
08.2019 - 11.2019
- Processed reservations, cancellations, and payments through CRM and digital phone
systems - Trained staff on CRM usage and scheduled internal service appointments
- Supported clients through account setup, billing corrections, and ongoing
communication
Office Manager
Insurance Professionals Central Virginia
Ruckersville, Virginia
06.2014 - 05.2017
- Managed office operations to ensure smooth daily functioning.
- Implemented filing systems for efficient document retrieval and organization.
- Assisted customers with policy inquiries and claims processing.
- Coordinated communication between clients and insurance agents effectively.
Client Relations Assistant Manager
Comcast Corporation
Charlottesville, Virginia
06.2007 - 09.2012
- Expanded business to become #2 location in national client retention and store sales
- Hired and trained a team of 6 support staff; implemented national employee motivational program
- Handled payment processing, technical support, and CRM system training
- Facilitated communication between departments to streamline operations.
Education
High School Diploma -
William Monroe High School
Stanardsville, VA06-2002
Skills
- Email & Chat Support (ZenDesk, Salesforce)
- Order Processing & Customer Resolution
- Remote Communication & Collaboration
- CRM & eCommerce Platforms (Magento, VARStreet)
- Data Entry & Inventory Management
- Technical Troubleshooting
- Scheduling & Administrative Support
- Google SEO & Basic HTML formatting
Volunteer Experience
- Taught financial literacy through Financial Peace University; assisted with budgeting
and debt payoff - Organized group travel and field trips for homeschool community, including logistics
and payments
Timeline
eCommerce Specialist
Xerox, Inc
09.2023 - Current
eCommerce Marketplace Coordinator
Yves Delorme, Inc
11.2019 - 09.2023
Reservations Specialist
Stay Charlottesville
08.2019 - 11.2019
Office Manager
Insurance Professionals Central Virginia
06.2014 - 05.2017
Client Relations Assistant Manager
Comcast Corporation
06.2007 - 09.2012
High School Diploma -
William Monroe High School
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