Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Dwyer

Austin,TX

Summary

Detailed E-Commerce Lead and Graphic Designer with hands-on experience overseeing online sales and presence of e-commerce brands. Skillful in troubleshooting online website issues, tracking website functionality, organizing promotions, print design, and brand development.

Overview

3
3
years of professional experience

Work History

E-Commerce Lead

Katie Kime
10.2022 - Current
  • Increased online sales by implementing targeted marketing campaigns and optimizing product listings.
  • Improved website user experience through responsive design and intuitive navigation, enhancing customer satisfaction.
  • Managed inventory effectively to ensure prompt order fulfillment and minimize out-of-stock instances.
  • Collaborated with cross-functional teams to develop cohesive branding strategies across all digital platforms, increasing brand awareness and customer loyalty.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
  • Developed innovative print designs for products, resulting in increased consumer interest and sales.
  • Managed digital asset libraries, providing easy access and organization for the entire team.
  • Coordinated photoshoots, securing locations and props while managing schedules for talent and crew members.

E-Commerce Product Specialist

Katie Kime
03.2022 - 10.2022
  • Boosted online sales by implementing effective SEO strategies and optimizing product listings.
  • Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
  • Maintained working knowledge of company products, services and promotions.
  • Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
  • Streamlined design processes for increased efficiency and faster project completion times.
  • Enhanced brand visibility by designing eye-catching print materials for marketing campaigns.
  • Collaborated with cross-functional teams to ensure cohesive branding across various print materials.

Sales Operations Analyst

Katie Kime
08.2021 - 03.2022
  • Boosted sales efficiency by streamlining processes and implementing data-driven strategies.
  • Optimized sales pipeline management, resulting in improved lead conversion rates and deal closure times.
  • Enhanced team productivity by developing comprehensive sales reports and performance metrics analysis.
  • Implemented new return and exchanges system, leading to better customer relationship management.
  • Identified opportunities for upselling and cross-selling through thorough market research and customer segmentation analysis.
  • Boosted sales in wholesale and trade accounts by implementing improved marketing and site design strategies.

Customer Service Specialist

Katie Kime
02.2021 - 08.2021
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Education

Bachelor of Arts - Global Studies

St. Edward's University
Austin, TX
08.2020

Skills

  • E-commerce platforms
  • Digital marketing
  • Brand development
  • Email marketing
  • Branding and Identity
  • Adobe Creative Suite
  • Print Design
  • Website Graphics
  • Product Management
  • User experience design
  • Brand Messaging

Timeline

E-Commerce Lead

Katie Kime
10.2022 - Current

E-Commerce Product Specialist

Katie Kime
03.2022 - 10.2022

Sales Operations Analyst

Katie Kime
08.2021 - 03.2022

Customer Service Specialist

Katie Kime
02.2021 - 08.2021

Bachelor of Arts - Global Studies

St. Edward's University

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Jenna Dwyer