Jenna Eckley, CCM
Reno,NV
Summary
Well-qualified public health professional knowledgeable about program operations and optimization strategies. Excellent relationship-builder with strong problem-solving, communication and strategic planning skills. Knowledgeable about budget, program and team management. Successful at working with community agencies, leaders and groups to enhance health services and better support local populations with targeted and successful strategies. Experienced in public health practices and existing programs in the Behavioral Health area. Good project management and staff leadership abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Program Specialist 2
Reliable Healthcare Solutions
09.2023 - Current
- Improved patient outcomes by implementing innovative health programs and strategies.
- Developed targeted health interventions for specific populations, resulting in better overall community health.
- Increased program efficiency by streamlining processes and optimizing resource allocation.
- Enhanced collaboration with external partners to expand program reach and impact.
- Evaluated program effectiveness using data-driven approaches to inform future initiatives.
- Managed grant writing process, securing funding for vital health programs and initiatives.
- Conducted comprehensive needs assessments to identify community health priorities and develop tailored solutions.
- Established partnerships with local agencies, enhancing access to essential healthcare services for underserved communities.
- Facilitated ongoing professional development opportunities for staff to improve their skills and knowledge in relevant areas.
- Optimized data collection methods for more accurate tracking of program outcomes and metrics over time.
- Implemented continuous improvement strategies to ensure the highest quality of care was delivered through each initiative undertaken.
- Secured over $12 million in new funding by overseeing grant proposal development and submission.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
- Conducted gap analyses to pinpoint areas of weakness within the organization and develop targeted solutions for growth.
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
Crisis Response Fiscal Manager-MAIII
State Of Nevada
08.2022 - 09.2023
- Developed annual budgets for SFY23, SFY24 and SFY25.
- Program Development
- Federal and State Budgets
- Manage 12 CATS under two Budget Accounts
- Complex budgets
- Develop Work Programs.
- General Ledger
- SAP
- Accounting Software
- Monthly reports including all balances
- Manage a team of 5
- Internal and External Audits
- Federal and State Reporting
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Spending Plans
- Year-End reports including financials
- Annual Budgets
- Managed team members across two different offices.
- Created analytical framework for identifying and developing financial growth opportunities.
- In the process of developing training for improved accuracy of budget building and reconciliation.
- Ability to analyze work load indicators.
- Sub-grant and Contract review
- Monitor employee work load and performance levels.
- Fiscal management related to program operations.
- Coordination of Health Services for the State of Nevada.
- Coordinate and direct the activities of professional staff and clinicians in a specified health program Crisis Response System (CRS.)
- Improved fiscal efficiency by streamlining financial processes and implementing cost-saving measures.
- Enhanced financial reporting accuracy through meticulous analysis of budget variances and reconciliation of discrepancies.
ELC-Management Analyst II
CDCF
01.2021 - 08.2022
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed grants and sub-grants
- Managed budget account 3219
- Accounts payable and receivable
- Developing objectives, protocols and procedures
- Audited and analyzed payroll information and produced payroll returns to reduce outsourcing costs.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Evaluating program effectiveness
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Researching, collecting and analyzing data
- Managed banking reconciliations and monthly balance sheet statements.
- Responsible for numerous budget accounts
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Processed request for reimbursements ranging anywhere from $100.00-$6,000,000, and above.
- Reconciliation of all documents
- Request for reimbursements
- Travel documentation
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Analyzed revenues, expenditures and cash management.
- Developed and maintained monthly overtime report to address inefficiencies agency-wide.
- Analyze organizational and administrative programs
- Financial reporting
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Working knowledge of principles, practices and current trends in planning, organizing, delivering and managing a public health program.
- Cost benefit studies.
- Strong monitor on employees performance levels.
- Fiscal management related to program operations.
- Coordination of Health Services for the State of Nevada.
Program Officer
Department Of Public Safety
11.2019 - 12.2021
- Review budgets to support fiscal activities. Submit fiscal reports to financial. First level review of invoices to ensure funding and activities are approved within the scope of work. First level review on procurement and contracts.
- EMPG, HSGP, SHSP, UASI Federal Grants
- FEMA reporting
- FEMA Grants Reporting Tool
- Manage calendars and manage all different rooms as well as developing and presenting information to leadership. Identify problem areas, recommend solutions or facilitate policy decisions.
- Identification or treatment services to individuals or populations who have been diagnosed or are at risk of contracting life and health threatening diseases
- Evaluating current program, record keeping and tracking. Routine follow ups and inquires. Prepare reports regarding program activities and funding sources.
- First level backlog reporting and fiscal reporting. First level grant submissions. Recovery tracking and spreadsheet reporting. Grants monitoring and preparation for maintenance budget. Provide technical assistance to grant/sub grant recipients regrading the program. Some of the programs operations include grants management, program planning and interpretation and analysis of regulations, policies and procedures.
- Knowledgeable in Grants Portal and Zoom Grants. Prepare data and information for use in various presentations and reports.
- Manage grantee contract requirements and performance, draft grant and other contracts, maintain grant records, monitor and report on grant strategy budgets and ensure compliance with organizational and FEMA rules and regulations.
- Trained, on boarded and co-supervised new contract staff.
- Ensured program eligibility requirements, regulations and guidelines for Public Assistance Grants.
- Prepare grant applications to secure federal funding. Provide assistance to recipients in evaluation program effectiveness. Monitor and review grant-in-aid projects and programs. Review financial records for reconciliation. This helps determine compliance with grant requirements.
- Review, monitor and ensure recipient and sub grantee compliance to federal, state, and local laws and regulations. Make sure that procurement is met and all the rules and regulations are being abided by daily.
- Assistant in trainings, workshops to provide guidance to sub grantees and programs applicants regarding grant requirements, policies and procedures. Prepare reports for program regarding activities and funding sources.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Analyzed and assessed program performance data and implemented corrective measures.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Managed monthly freight cost reporting processes.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Ran the North and the South Wearhouse for the State of Nevada PPE needs.
Assistant Director
KidsLife Development Center
02.2017 - 08.2018
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Supervised a staff of 20+ employess
- Trained and mentored new employees on industry practices and business operations. Trained new employees on the standardized curriculum.
- Taught each staff member about the technology of the smart boards and how to use them.
- Made sure the communication system was up and running. Ran proper tests when needed.
- Analyzed impacts of regulatory changes on operations and developed mitigation plans.
- Trained and supervised a staff of over 50+
- When teachers were out I would fill in to make sure that the classroom was fully staffed.
- Created and updated physical records of each child and staff member and digital files to maintain current, accurate and compliant documentation.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Prepared the inventory at the beginning of each morning that was able to last throughout the day whether that be food, equipment, proper toys/books, and made sure all communication equipment was working properly.
Patient Access Representative
Nevada Center For Reproductive Medicine
01.2015 - 02.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Prevention, Identification and Treatment team
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Analysis of state statistics
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Research of Data
- Analyst of Data
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Compiled and reviewed medical charts.
- Generated monthly statements to check outstanding balances.
- Provide health education services
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Assisted management in establishing administrative guidelines, regulations and instructions for everyday administrative support.
- Financial Team: Maintained financial records for each patient and tracked each patients balance. Prepared collection notices and sent out to appropriate agency. Collected payments for cycles, surgeries and cyropreservation. Assisted patients with filling out applications for grants.
- Manage grantee contract requirements and performance, draft grant and other contracts, maintain grant records, monitor and report on grant strategy budgets and ensure compliance with organizational and IRS rules and regulations.
- Maintained a complex recordkeeping system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Patient Access Representative
Carson Tahoe Hospital
03.2013 - 01.2015
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Investigation and prevention of chronic or communicable disease
- Education on chronic and communicable disease
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Generated monthly statements to check outstanding balances.
- Educated patients on medicine and at-home healthcare tools.
- Reviewed daily care slips for doctors.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
Paramedic
REMSA
06.2006 - 01.2012
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Overdose classes and training
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Organized and oversaw volunteer support groups to carry out program missions.
- Leveraged expertise to assist all patients in addressing routine infections as well as more complex concerns facing specific populations.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Maintained analytical reports on health programs/hospitals
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Administered tests and medication to stabilize patients in field or in transit.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
- Promoted health information programs to public officials, community groups and agencies.
- Completed in-depth research of relevant health topics and prepared detailed reports.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Provide technical information regarding specialized health related conditions
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Helped patients obtain advanced treatment by referring to specialists.
- Ordered diagnostic tests to investigate patients' concerns.
- Help develop, implement and evaluate health services
- Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted assessments of existing health programs and made recommendations for reorganization, overhauling or scrapping various initiatives.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2024
Associate of Science - Paramedic
REMSA
Reno, NV06.2006
High School Diploma -
Damonte Ranch High School
Reno, NV06.2005
Skills
- Strategic Planning
- 70WPM
- Technical knowledge
- Data Collection
- Logistics Coordination for the State of Nevada
- Grant Management
- Auditing experience
- Data analysis
- Documentation skills
- Detail-oriented
- Management of over 20 staff
- Written Communication
- Payroll, 401K payments
- Request for Reimbursement
- Travel documentation
- Compassion
- Project Management
- Clerical
- Team player
- Enthusiastic
- Great work ethic
- Insurance Billing
- Appointment Scheduling
- Insurance Knowledge
- Scheduling
- Patient Care
- CPT Coding
- HIPAA Compliance
- Case Management
- HIPAA Regulations
- Medical Records Management
- Medical Coding
- Patient Information Collection
- Medical Records Review
Certification
FEMA
- IS-29
- IS-100C
- IS-120
- IS-200C
- IS-700B
- IS-702A
- IS-703A
- IS-706
- IS-800D
- IS-2200
- IS-26
- IS-230
- IS-235
- IS-240
- IS-241
- IS-242
- IS-244
- IS-400
- IS-650
- IEMC
- Stop the Bleed
- CPR/First Aid
- Certified Contract Manager, CCM State of Nevada
Timeline
Health Program Specialist 2
Reliable Healthcare Solutions
09.2023 - Current
Crisis Response Fiscal Manager-MAIII
State Of Nevada
08.2022 - 09.2023
ELC-Management Analyst II
CDCF
01.2021 - 08.2022
Program Officer
Department Of Public Safety
11.2019 - 12.2021
Assistant Director
KidsLife Development Center
02.2017 - 08.2018
Patient Access Representative
Nevada Center For Reproductive Medicine
01.2015 - 02.2017
Patient Access Representative
Carson Tahoe Hospital
03.2013 - 01.2015
Paramedic
REMSA
06.2006 - 01.2012
Bachelor of Science - Psychology
Grand Canyon University
Associate of Science - Paramedic
REMSA
High School Diploma -
Damonte Ranch High School
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