Jenna Engfer
Fort Atkinson,WI
Summary
Professional, prepared educator with strong background in overseeing and guiding student activities. Skilled in fostering collaborative environments and achieving desired outcomes. Reliable and adaptable, ensuring smooth operations and effective communication. Strong leadership, conflict resolution, and organizational skills valued by employers.
Overview
15
15
years of professional experience
Work History
Discovery & Training Student Supervisor/Library Assistant III
UW Whitewater - Andersen Library
09.2022 - Current
- Is responsible for the training and supervision of all new and returning Circulation students in the realm of customer service and library collection research and navigation.
- Designs and creates promotional materials in various forms for internal library usage via Canva, in collaboration with library staff.
- Collaborates with the Collection Manager and library director to develop collection maintenance training materials.
- Acts as a liaison between student workers and UWW-Whitewater leadership, advocating for student’s needs and concerns.
Owner & Creator
House of the Goddess
07.2022 - Current
- Brand imaginatively enticing copy for spiritual/holistic information centered around transformation and self empowerment.
- Ambitiously tinker with marketing strategies to promote services specific to House of the Goddess.
- Extend consultations to clients surrounding healing, self improvement and enlightenment.
- Produce invoices to clients in a timely fashion and administrate emails and other correspondence between myself, clients and businesses.
Copywriter/Social Media Strategist
OvertheMoon Writing
02.2022 - Current
- Craft concise copy for Facebook and Instagram ads feeds, posts.
- Intentionally created content and proposed strategy techniques to gain follower count.
- Illustrate Canva designs for business owners and health and wellness brands.
Marketing Coordinator
Thrivent
02.2021 - 05.2021
- Assembled and led morning stand-up sessions for the Content Development team and presented at bi-weekly PowerPoint slides for the Thrivent partners.
- Coordinated and moved content material through compliance review to internal use websites for Thrivent.
- Edited and wordsmitted articles and long-form copy for company rebrand effort.
Social Media/Content Creator and Brand Ambassador
The Positivity Clinic
04.2020 - 11.2020
- Wrote content for blog and social media posts in addition to email and newsletter management.
- Managed, created and published high quality content on social platforms.
- Assisted co-founders in formulating strategies for social media to help achieve marketing targets.
- Moderated virtual events/discussions with followers on Zoom and Instagram Live.
- Provided information about Positivity Clinic products and services through Facebook and Instagram Live and highlight stories.
Front Desk Receptionist
Newbridge Health & Wellness
01.2020 - 04.2020
- Greeted patients in person and over the phone, directing them to the appropriate provider.
- Managed provider calendar for all scheduled appointments.
- Prioritized correspondence through the clinic’s website for both patients and providers in email and message format.
- Created and maintained electronic patient health records while ensuring patient confidentiality.
Administrative Assistant
Elysian Construction
10.2019 - 12.2019
- Began the intake of new homeowner job files to start the process of trades done on their home.
- Initiated outreach to salesmen and other departments within the company to ensure correct information was received.
- Recorded new changes in documentation for the update of general reports.
- Accurately created and maintained computer records for multiple databases.
Sales Associate
Hallmark Cards
02.2015 - 10.2019
- Successfully executed achieving sales between 40% - 95% daily and inventory management.
- Maintain and restock displays with replacement merchandise on a regular basis.
- Initiate telephone orders 1-6 times a week.
- Help ad managers and coworkers with phone skills for store orders.
Health Plan Specialist II
Medica Insurance Company
09.2017 - 09.2018
- Quoted benefit and medical information for over 45 members a day with excellent customer service.
- Corresponded with follow up information for members regarding questions, via mail or email.
- Researched complex claim and billing issues as well as troubleshot website questions in iSet regarding insurance.
Editorial Assistant
Runestone Literary Journal, Hamline University
02.2016 - 05.2016
- Collaborated with a team of 10-15 student editors for online literary magazine.
- Wrote and shared 2-3 original blog posts on website.
- Acquired knowledge of editorial work and craft from authors and editors of the greater Twin Cities area.
Staff Member
Bush Library Resources & Acquisitions, Hamline University
08.2015 - 05.2016
- Assisted staff in checking library material availability for users.
- Managed items in the library’s collection of material and online resources.
Circulation Worker
Central Service Desk, Bush Library, Hamline University
09.2012 - 08.2015
- Set goals for tasks done at the circulation desk and managed accountability for library programming.
- Trained 5-8 new employees to provide customer service to library patrons.
Assistant Secretary
Trinity Lutheran Church
08.2010 - 08.2012
- Answered phone calls and redirected to the appropriate staff member.
- Filed and updated contact information of employees, members and external ELCA board members.
- Developed and maintained a filing system.
- Checked frequently the levels of office supplies and reported appropriate orders to Senior Church Secretary.
- Undertook occasional receptionist duties.
Education
Bachelor of Fine Arts - Creative Writing, English
Hamline University
05.2016
Skills
- Writing Skills: Proofreading, creative writing, social media, blog writing, journalism, style, revising, drafting, structure, punctuation, formatting, organization, flow
- Collaboration and Communication: Conducting meetings, written and verbal communication, teamwork, emotional intelligence, project/task management, note taking
- Personal Skills: Self-starter, active listener, detail-oriented, resourceful, anticipates needs, problem solver
- Customer Service Skills: Patience, attentiveness, clear communication, goal oriented, confidentiality/mediation, willingness to learn and receive direction
- Computer Skills: Microsoft Word, Office, Excel, Wix, WordPress, Honeybooks, HelloMonday, Planoly, MailChimp, iMovie, MacOS, Google Chrome/Apps, Apple Computer, data entry, social media
Websites
Accomplishments
- Achieved the creation of House of the Goddess through effectively and resourcefully making community connections to secure mentorship and funding.
OTHER EXPERIENCE
- Barnes & Noble
- Bookseller
- Eden Prairie, Minnesota
- October 2018 - January 2019
- Asked questions to identify customer needs and provided recommendations using product knowledge to connect customers with the right solutions.
- Shared technical knowledge and enthusiasm about digital products and services, providing a personalized experience to multiple customers at the same time.
- Help orient new booksellers, ensuring a smooth acclimation to the store and bookselling culture.
Hobbies and Interests
Dance, event coordination and planning, singing, Interior Design, reading, writing, Herbalism, cooking, travel, music, community events, networking, outdoor activities.
Timeline
Discovery & Training Student Supervisor/Library Assistant III
UW Whitewater - Andersen Library
09.2022 - Current
Owner & Creator
House of the Goddess
07.2022 - Current
Copywriter/Social Media Strategist
OvertheMoon Writing
02.2022 - Current
Marketing Coordinator
Thrivent
02.2021 - 05.2021
Social Media/Content Creator and Brand Ambassador
The Positivity Clinic
04.2020 - 11.2020
Front Desk Receptionist
Newbridge Health & Wellness
01.2020 - 04.2020
Administrative Assistant
Elysian Construction
10.2019 - 12.2019
Health Plan Specialist II
Medica Insurance Company
09.2017 - 09.2018
Editorial Assistant
Runestone Literary Journal, Hamline University
02.2016 - 05.2016
Staff Member
Bush Library Resources & Acquisitions, Hamline University
08.2015 - 05.2016
Sales Associate
Hallmark Cards
02.2015 - 10.2019
Circulation Worker
Central Service Desk, Bush Library, Hamline University
09.2012 - 08.2015
Assistant Secretary
Trinity Lutheran Church
08.2010 - 08.2012
Bachelor of Fine Arts - Creative Writing, English
Hamline University
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