Jenna Enright
Tampa
Summary
Developed strong communication skills through the course of working. Received proper empathy skills in order to help others. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Winn-Dixie
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Frito-Lay
05.2021 - 07.2023
- Negotiated contracts to secure favorable terms for both company and clients.
- Conducted sales in Grocery stores and convenience stores.
- Developed strong client relationships for long-term loyalty and repeat business.
- Delivered product to businesses, in which I merchandised and created new orders for delivery.
Grocery Stocker
Publix
06.2019 - 02.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Bagging Associate
Strack N Van Til
03.2015 - 04.2019
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Maintained consistent communication with management, providing updates on any process improvements or issues within the bagging department as they arose.
Education
Bachelor's Degree - Social Work
University of South Florida
Tampa12-2025
Skills
- Communication
- Critical thinking
- Leadership
- Decision-making skills
- Teamwork
- Time Management
- Compassionate
- Conflict resolution
Timeline
Customer Service Representative
Winn-Dixie
11.2023 - Current
Sales Representative
Frito-Lay
05.2021 - 07.2023
Grocery Stocker
Publix
06.2019 - 02.2021
Bagging Associate
Strack N Van Til
03.2015 - 04.2019
Bachelor's Degree - Social Work
University of South Florida
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