Jenna Eramo
New Albany,OH
Summary
Proven leader with extensive experience in hospitality and retail management, notably at T&M Keesee Enterprises. Excelled in enhancing customer engagement and streamlining operations, achieving significant improvements in client satisfaction and operational efficiency. Skilled in team management and emergency preparedness, demonstrating a keen ability to anticipate needs and resolve issues promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
T&M Keesee Enterprises
06.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Intern
Aisle & Co.
01.2024 - 06.2024
- Provided exceptional customer service by promptly addressing concerns and resolving issues throughout the planning process.
- Enhanced client satisfaction by providing personalized wedding planning services and attention to detail.
- Demonstrated flexibility by adapting to last-minute changes and resolving unforeseen issues, ensuring a seamless wedding experience for clients.
- Assisted senior planners in executing memorable events, managing logistics, and coordinating vendors.
- Contributed to successful event setup and teardown procedures by working closely with venue staff and vendors.
Intern
Le Meridien The Jospeh
08.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in the hotel industry, applying learned concepts directly into relevant work situations.
- Facilitated smooth communication between departments by relaying important information as needed.
- Rotated through all various departments including front desk, food and beverage, housekeeping, hr, etc. to learn how a hotel operates in its entirety.
- Assisted high profile clients to ensure their stay went smoothly.
Holiday Sales Associate
JJill
11.2020 - 01.2021
- Greeted, welcomed and offered immediate assistance to store customers.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
- Enhanced store presentation by maintaining a clean, organized, and visually appealing environment for holiday shoppers.
Education
Bachelor of Science - Hospitality Management
The Ohio State University
Columbus, OH05.2024
Minor - Organizational Communications
The Ohio State University
Columbus, OH05.2024
High School Diploma -
Bishop Hartley
Columbus, OH05.2020
Skills
- Team Management
- Customer Engagement
- Staff Management
- Emergency Preparedness
- Health and safety compliance
- Exceptional organization
- Complaint resolution
- Detail Oriented
Certification
- ServSafe Food Handler's Certification
- American Hotel & Lodging Educational Institute Certification
Timeline
Intern
Aisle & Co.
01.2024 - 06.2024
Intern
Le Meridien The Jospeh
08.2023 - 12.2023
Holiday Sales Associate
JJill
11.2020 - 01.2021
Restaurant Manager
T&M Keesee Enterprises
06.2019 - Current
- ServSafe Food Handler's Certification
- American Hotel & Lodging Educational Institute Certification
Bachelor of Science - Hospitality Management
The Ohio State University
Minor - Organizational Communications
The Ohio State University
High School Diploma -
Bishop Hartley
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