Jenna E. Ruiz
Arlington
Summary
University graduate with a Bachelor of Business Administration in Management and an Associate of Science in Biomedical Sciences. Experienced in customer support, inventory and supply chain management, problem-solving, analytical methods, and organizational skills. Collaborative and motivated to apply management, financial, and analytical skills within a corporate setting. Demonstrates exceptional time management and resourcefulness in solving problems, maintaining a calm demeanor even in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Educator
Lululemon
09.2022 - Current
- Perform with sophisticated Point of Sale (POS) computer systems, inventory management, cash handling and accounting, and refill reports for supply chain analysis and inventory management
- Utilize analytical methods to evaluate progress toward meeting weekly/monthly/quarterly goals
- Monitor hourly/daily/weekly/ and monthly metrics to calculate and address any deficits; metrics enable analysis to determine which days generate higher income and which hours have higher conversion rates
- Comprehensive approach to optimize performance and drive success based on metric analysis
- Ability to perform management studies, project analysis and evaluation to maintain corporate efficiency plan
- Achieved a 10% increase in monthly sales and exceeded quarterly revenue targets
- Establish and focus on project plans, schedules, and cost in maintaining and organizing store layout and stock areas, including receiving products and unboxing, to staging for visual merchandising and display
- Ability to communicate technical and non-technical information based on the needs of the targeted audience
- Analyze sales patterns, customer behavior, and inventory levels to prepare and evaluate strategies, ensuring continuous movement toward targets/goals
- Trusted to open/close with no oversight or assistance
- Ability to build and maintain effective work relationships; train and onboard new hires for product knowledge, marketing, and effective communication skills; work as a team player, and lead when requested
- Recommend products based on customer needs and gathering information to ensure excellent client experience
Beauty Advisor
Ulta
05.2022 - 08.2022
- Demonstrated a passion for exceptional guest service, determining guest's needs and answering questions with notable ability to build and maintain strong guest relationships
- Ability to translate project goals and objectives into specific actions or initiatives to meet weekly/monthly/quarterly corporate goals, and ability to plan, develop, and implement those goals
- Developed exceptional communication and presentation skills
- Ability to apply skill in problem solving and demonstrating agility while sharing insights with others to help solve problems
- Skill in building collaborative relationships with customers and stakeholders; welcomed 50+ customers a day, while supporting guests with any product knowledge needs or concerns
- Experience in continuous environment improvements, and tangible results while receiving purposeful recognition
- Performed cash handling and accounting while utilizing Ulta's Xstore POS
- Received products and performed unboxing to staging for visual merchandising, and customer marketing and appeal
- Team player and trained new hires when needed
Certified Barista
Kroger/Starbucks
06.2021 - 04.2022
- Memorized over 100+ coffee, tea, and cocoa recipes and completed 50-100 customer orders each day
- Ability to gather, analyze, and evaluate information from various sources to make decisions and manage project execution
- Addressed customer and store needs by assessing environment cues and delivered outstanding customer service to all customers with a customer-first attitude
- Strong communication and listening skills
- Exceptional multi-tasker
- Close attention to health and safety regulations while maintaining and preparing food and beverage quality
- Cash handling and accounting skills, including supply chain and inventory analysis; use of Starbucks P- System and Economic Ordering Quantity (EOQ) system for inventory management and sales reporting
- Extensive detail to time management
- Highly skilled in Teamwork and Training; facilitated training and teaching 3 new baristas by reinforcing positive performance and giving respectful and encouraging coaching
Medical Intern
VA Medical Center
06.2018 - 08.2018
- Observed a registered nurse anesthetist (RNA) during surgical procedures in the operating room
- Witnessed and gained insights from 6-10 diverse medical procedures, acquiring knowledge about various anesthesia and medical techniques
- Engaged in an internship, dedicating 8-10 hours per day, three times a week
Website Support Administrator
KMB
02.2017 - 01.2018
- Company Overview: Keep Midlothian Beautiful
- Managed and enhanced the Keep Midlothian Beautiful website for 52 weeks for 2 hours a week
- Determined web system specifications and created content
- Planned, executed, and tested website updates and upgrade activities to detect and resolve any technical issues quickly and efficiently
- Monitored website performance and traffic
- Specific attention to detail, and included embedded social media widgets to market content to the community and increase engagement in City support
- Keep Midlothian Beautiful
Education
Bachelor of Business Administration - Management
The University of Texas at Arlington (UTA)
Arlington, TX05.2024
Associate of Science - Biomedical Sciences
Blinn College of Texas at College Station
College Station, TX05.2021
Skills
- Goal oriented
- Effective Communication
- Problem Solver
- Quick learner
- Attention to Detail
- Team Player
- Eager to Learn
- Dependable
- Hard-worker
- Technical Competence
Websites
Activities
- Mission Trip Volunteer, 05/01/18, Brownsville, TX, Sponsored outreach programs for families and assist in local church ministries and activities. Shared faith with locals, including leading religious discussions, sharing stories, and answering questions.
- Mission Trip Volunteer, 05/01/17, New Orleans, LA, Improved lesser communities with home renovations and overseeing care of patients of local nursing homes for 4 days. Maintained and operated all equipment and supplies in compliance with residents' request for renovations and safety regulations.
- Mission Trip Volunteer, 04/01/17, Green Oaks, Prepared and distributed Bible study worksheets and worship activities to impaired children throughout the day. Provided companionship by engaging handicapped children in conversation and activities.
Timeline
Educator
Lululemon
09.2022 - Current
Beauty Advisor
Ulta
05.2022 - 08.2022
Certified Barista
Kroger/Starbucks
06.2021 - 04.2022
Medical Intern
VA Medical Center
06.2018 - 08.2018
Website Support Administrator
KMB
02.2017 - 01.2018
Associate of Science - Biomedical Sciences
Blinn College of Texas at College Station
Bachelor of Business Administration - Management
The University of Texas at Arlington (UTA)
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